Vivian Hong

• Provided customers with accurate wait times and monitored waiting list.
• Took beverage orders and served drinks during peak meal times.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Greeted guests upon arrival
• Greeted guests and gathered information to seat groups or place on waitlist.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Accepted payments from guests for dine-in
• Inspected dining and serving areas for cleanliness and proper setup.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Answered phones promptly to record and confirm reservations.
• Built positive relationships with other front-of-house and kitchen staff.
• Managed incoming calls during busy shifts.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Resolved conflicts between customers when necessary.

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• Checked identification for guests who appeared under age 21.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Proficient in using reservation software, specifically SevenRooms, to efficiently create, modify, and cancel reservations.

• Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
• took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Accommodated special seating requests for guests to enhance satisfaction.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Answered phone calls to take orders, give information, and document reservations.
• I organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
• Completed daily side work, and opening and closing duties without fail.
• Rearranged tables and chairs for large parties, and retrieved high chairs for children.
• Backed-up servers by checking on tables and retrieving items for guests.
• Proficient in using reservation software, specifically Open Table, to efficiently create, modify, and cancel reservations.

• Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept the reception area clean and neat to give visitors a positive first impression.
• Answered the phone promptly and directed incoming calls to the correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.