Vivian Hooey-Jones
Houston,TX
Summary
Talented realtor with exceptional marketing skills and a strong background in property sales. Driven and determined to succeed in new business development. Excellent communication skills to effectively relate with people at all levels. Comfortable working well on teams or independently. Possess extensive knowledge about the Houston market through a robust background in real estate sales and client relations. Demonstrated a deep understanding of market trends and client needs through the successful facilitation of numerous property transactions. Having a proven ability to negotiate effectively and provide exceptional customer service in this industry.
Overview
21
21
years of professional experience
Work History
Realtor
JLA Realty
01.2020 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in real estate.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Claims Team Lead
Community Health Choice Harris Health System
10.2016 - 01.2021
- Act as liaison and field questions for Marketplace claim examiners, Configuration Analysts, Member Services Reps, Provider Communications Reps, Contract Team, Eligibility, Network Management and Call Center Team Leads
- I trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Senior Claims Examiner Marketplace
Community Health Choice
01.2015 - 10.2016
- Work collaboratively with coworkers and other departments to deliver great service to members and providers
- Exam claims for correct processing
- Professional behavior and interpersonal skills
- Adaptability and ability to adjust work any assignment and flexibility to change directions
- Handle escalated issues from providers
- Interpret contracts to ensure claims are processed per the contract agreement
- Recognize any system issues and forward to correct department for resolution
Benefit Examiner/ Technical Claims Specialists
Aetna
01.2012 - 01.2015
- Process paper claims and electronic work queues, including complex HCFA 1500 and UB92
- Research customer information by effectively using the online resource library and Customer Service Console to gather documentation needed to process claims and adjustments
- Examine information including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility
- Act independently and manage personal work loads with minimal supervision and direction to meet customer needs using sound decision making
- Use good judgment and logic in evaluating and resolving difficult claims issues
- Investigate, analyze and resolve outstanding issues to achieve customer satisfaction
- Trainer for New Hires
- Audit all new hire claims to ensure that they are meeting company guidelines
Senior Claims Examiner
Manhattan Life Insurance
02.2010 - 01.2012
- Examine claims in a timely manner to meet company and state guidelines
- Assist Health Administration with policy payout of premiums
- Handle the medical review process to determine if benefits are payable
- Research information for the appeals department
- Assist Customer Service with escalated claims issues
- Accurately process specific class action lawsuits claims according to the settlement guidelines
- Billing and coding
- Update provider database
Provider Relations Representative
Coventry Healthcare
05.2005 - 05.2009
- Development and expansion of a national physician, hospital and ancillary network
- Create and analyze reports on marketing and network expansion efforts
- Act as a liaison for providers to identify education opportunities, resolve issues, questions, and requests for information
- Develop and implement marketing strategies and promotions to enhance the image and create awareness of our Medicare product
- Resolve provider disputes and appeals with provider contracts and pricing issues
- Develop training materials for employees and conduct training classes
- Expanded network of providers within assigned marketing area to meet specific departmental objectives
- Claims processing and customer service
- Mentor and audit claims for new hires and examiners that are not meeting their goals
Customer Care Professional
United Healthcare
11.2003 - 05.2005
- Answer incoming calls from customers while ensuring the highest level of customer service while maximizing productivity
- Resolve customer service inquiries and educate members on preventative care as well as health issues
- Analyze and solve complex customer issues regarding claim status
- Maintain database by accurately updating provider demographics
Education
Licensed Realtor - Real Estate
Champion School Of Real Estate
Houston, TX05-2019
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy
- Buyer and seller's agent
- New agent mentor
Home
832-777-6187
Timeline
Realtor
JLA Realty
01.2020 - Current
Claims Team Lead
Community Health Choice Harris Health System
10.2016 - 01.2021
Senior Claims Examiner Marketplace
Community Health Choice
01.2015 - 10.2016
Benefit Examiner/ Technical Claims Specialists
Aetna
01.2012 - 01.2015
Senior Claims Examiner
Manhattan Life Insurance
02.2010 - 01.2012
Provider Relations Representative
Coventry Healthcare
05.2005 - 05.2009
Customer Care Professional
United Healthcare
11.2003 - 05.2005
Licensed Realtor - Real Estate
Champion School Of Real Estate
Similar Profiles
Roxanna MacliesRoxanna Maclies
Real Estate Agent at Jla RealtyReal Estate Agent at Jla Realty
Carolina UrangaCarolina Uranga
International Property Specialist / Real Estate at JLA RealtyInternational Property Specialist / Real Estate at JLA Realty
Jimesha EastlandJimesha Eastland
Realtor at Jla RealtyRealtor at Jla Realty