Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Vivian Howard

New York,NY

Summary

I am a Licensed Esthetician and Certified Laser Technician that has been in the field of Aesthetics for over 14 years. I specialize in skin care and rejuvenation treatments such as customized facials, chemical peels, Microdermabrasion, Micro-needling, PRP and Radio Frequency. My expertise allows me to customize treatments and home care for clients. I am passionate about helping clients transform their skin and reach their ultimate skincare goals.

Overview

12
12
years of professional experience

Work History

Esthetician/Lash Artist

Freelancers Union
New York, NY
08.2024 - Current
  • Maintain a clean and sanitary workspace in accordance with health regulations.
  • Clean and sanitized work area between each client appointment.
  • Schedule appointments using online booking software systems.
  • Recommend appropriate home care products suitable for each client's needs.
  • Utilize tweezers to isolate individual lashes prior to application of extensions.
  • Demonstrate knowledge of different types of lashes available for application.
  • Perform eyelash extensions, refills, and removals in accordance with industry standards.
  • Collect payments
  • Provide thorough consultations to clients on lash services and products.
  • Maintain inventory of all supplies needed for lash services.

Temp Medical Receptionist

Lexington Medical Associates
New York, NY
05.2024 - 09.2024
  • Prepare charts for new patients, ensuring all necessary forms are completed correctly.
  • Verify insurance coverage for appointments and collect co-payments as required.
  • Greet and check in patients, update patient information using Athena EMR software in to computer system.
  • Answer phones promptly and direct calls appropriately
  • Schedule patient appointments, verifying accuracy of appointment times with providers.
  • Answer incoming calls, responding to inquiries from patients and other medical offices.
  • Assist with filing of medical records and documents, maintaining accurate electronic files.
  • Maintain confidentiality of patient information according to HIPAA regulations.
  • Process referrals for specialist care when requested by physicians or patients.
  • Retrieve faxes and upload documents to patient charts to assist clinical staff.
  • Process patient payments and scan identification and insurance cards.
  • Carry out daily tasks by professionally communicating with physicians, staff and medical assistants.
  • Take messages from patients and promptly relay to appropriate staff.
  • Transmit medical records and other correspondence by e-mail, or fax.
  • Compile and code patient information or data in appropriate computer system.
  • Greet patients, determined purpose of visit and directed to appropriate staff.

Laser Technician/Receptionist

Sev Laser
New York, NY, NY
01.2024 - 08.2024
  • Greeted visitors, assisted with check in provided them with assistance.
  • Answered incoming calls, take messages, and transfer calls to appropriate departments
  • Scheduled patients for consultations and confirm appointments
  • Input data entry into Boulevard booking computer system accurately and promptly.
  • Process customer payments
  • Sale and promoted SEV laser services
  • Ensured that all necessary client forms are completed accurately
  • Ensured reception area is clean and tidy

Sugar Waxer

Sugared And Bronzed
New York, NY, NY
01.2023 - 11.2023
  • Greeted customers and answered any questions about services.
  • Assisted in scheduling appointments for clients.
  • Performed waxing services using soft sugar paste to remove unwanted body hair.
  • Maintained cleanliness of sugar room, restocked products and disposables
  • Educated clients on sugaring process and aftercare.

Medical Assistant

Project Glammers
New York, NY
10.2021 - 12.2022
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted physician injector with patients cosmetic procedures
  • Maintained inventory and product expiration logs
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures
  • Provided administrative support to Physician and office management

Clinic Manager

Skin Laundry Tribeca
New York, NY
02.2020 - 03.2021
  • Hired, coached and gave feedback as necessary for all team members.
  • Practiced leadership, communication and diplomacy with team to deliver excellent customer experience and meet service and retail sales targets.
  • Evaluated employees performance and develop, ensure all clinic operations are consistent and flawless, HR standards are practiced and upheld.
  • Developed monthly, weekly, and daily action plans for clinic to achieve revenue targets.
  • Reported directly to Regional Manager.
  • Carried out administrative tasks, including typing emails, printing documents, effectively managing all stock inventory, audit and reconciliation of all inventory and make bank deposits.
  • Addressed customer issues and queries in accurate and timely manner.
  • Evaluated existing business procedures and recommend improvements.
  • Assisted in confirming and scheduling of appointments.
  • Educated clients about the treatments, how they work and the benefits.

Master Lash Artist, Founder/Operator of Volume Affects Lash Studio

Sola Salon Studios
New York, NY
09.2015 - 01.2020
  • Beautified customers by performing lash extensions and eyebrow shaping services.
  • Recommended styles based on clients' wants, eye shape and health of natural lashes.
  • Fostered clean and sanitary work environment to protect customers from infection.
  • Maintained relationships with a vast number of clients.
  • Responded to customer inquiries by phone, email and in person.
  • Kept notes listing preferences provided to clients for quick reference.
  • Collected payment from customers and scheduled next appointments.

Senior Lash Specialist

Courtney Akai Lash Boutique
New York, NY
03.2013 - 09.2015
  • Provided semi-permanent lash extensions to a single natural lash to achieve a thicker, fuller, longer looking lash appearance using medical grade adhesive.
  • Provided customized eye lash 3D styles and affects.
  • Informed clients of overall proper care to retain health of natural lashes.
  • Sterilize and maintain neat and organized lash tools after each client.
  • Ensure client safety by following OSHA requirements.

Education

Certification -

HydraFacial. Edu
New York, NY
11-2023

Cosmetic Laser Certification - Esthetics

Empire Medical Training
New York, NY
07.2021

Certificate/License Esthetics -

Lia Schorr Institute OF Cosmetic Skin Care
New York, NY
03-2010

Skills

  • Laser Hair Removal: Candela GentleMax Pro: NdYag 1064, Alexandrite 755, Cynosure Elite: Light Age EpiCare-DUO LHR
  • Skin Rejuvenation: Skin Pen Micro-needling, PRP, Customized Facials, HydraFacial, Customized Chemical Peels, Microdermabrasion, CUTERA Laser Genesis, IPL
  • Body Contouring: Venus Legacy, Emsculpt, Butt Cupping
  • Skin Analysis and Consultations
  • Time management
  • Microsoft Office Suite
  • Apple IPad
  • EMR

Education and Training

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Timeline

Esthetician/Lash Artist

Freelancers Union
08.2024 - Current

Temp Medical Receptionist

Lexington Medical Associates
05.2024 - 09.2024

Laser Technician/Receptionist

Sev Laser
01.2024 - 08.2024

Sugar Waxer

Sugared And Bronzed
01.2023 - 11.2023

Medical Assistant

Project Glammers
10.2021 - 12.2022

Clinic Manager

Skin Laundry Tribeca
02.2020 - 03.2021

Master Lash Artist, Founder/Operator of Volume Affects Lash Studio

Sola Salon Studios
09.2015 - 01.2020

Senior Lash Specialist

Courtney Akai Lash Boutique
03.2013 - 09.2015

Certification -

HydraFacial. Edu

Cosmetic Laser Certification - Esthetics

Empire Medical Training

Certificate/License Esthetics -

Lia Schorr Institute OF Cosmetic Skin Care
Vivian Howard