Vivian Hubbard
Wasilla,AK
Summary
Seasoned Dog Boarding/Daycare Manager & Groomer at Pampered Paws LLC, adept in health and safety regulations and client communication. Excelled in building trust with pet parents, mentoring staff, and enhancing service quality. Achieved notable customer satisfaction and operational efficiency, showcasing strong organizational abilities and critical thinking.
Kept up with pet grooming trends in my own time teaching myself new techniques. I helped clients with their wants, needs and budget. Provided quality grooming at Petco. Trained new groomers on techniques for all breed standards, kept inventory on supplies, filed paperwork which included creating new accounts or keeping notes for future grooming. Followed company policy for health & safety of pets and confidentiality for clients.
Overview
7
7
years of professional experience
Work History
Dog Boarding/Daycare Manager & Groomer
Pampered Paws LLC
Wasilla, AK
08.2017 - Current
- Built strong relationships with pet parents through open communication channels, resulting in increased trust and confidence in the daycare and dog boarding services.
- Mentored new hires on company policies and procedures, best practices within the pet-care industry, and specific expectations related to their role as kennel attendants.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Managed financial aspects of the daycare center, including budgeting, expense tracking, and payment collection from parents.
Professional Dog Groomer
Petco Grooming
Vancouver, WA
11.2021 - 11.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
Education
High School Graduate -
CyberLynx
Wasilla05.2019
Skills
- Health and Safety Regulations
- Client Communication
- Staff Supervision
- Organizational abilities
- Critical Thinking
Timeline
Professional Dog Groomer
Petco Grooming
11.2021 - 11.2022
Dog Boarding/Daycare Manager & Groomer
Pampered Paws LLC
08.2017 - Current
High School Graduate -
CyberLynx