Vivian Hughes

• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Produced monthly reports.
• Communicated with patients, ensuring that medical information was kept private.
• Ordered all clinic supplies and check on inventory levels.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Answered high volume of telephone calls and directed callers to appropriate personnel.
• Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
• Processed forms required for insurance approvals for scheduled procedures and office visits.
• Used electronic systems to enter provider orders and retrieve test results.
• Direct day-to-day administrative and operational functions for Adult outpatient services, seeing over 1,500 patients per year.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Posted payments and collections on regular basis.
• Delivered timely and accurate charge submissions.
• Collected payments and applied to patient accounts.

Registering patient in a fast paced environment.

• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Reviewed medical charts and served as liaison between patient, doctor and hospital.
• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Informed patients of excessive wait times and offered to reschedule appointments.
• Verified any changes or data updates to patient records and checked insurance information at each appointment.