Vivian Johnson

• Set performance goals for staff members and helped teams meet important deadlines.
• Delegated tasks to team members according to individual strengths.
• Implemented successful team-building initiatives to increase retention.
• Utilized strong analytical and problem-solving skills to address operational issues.
• Counseled and disciplined employees, driving performance improvement.
• Offered constructive feedback to team members, boosting overall job performance.
• Developed existing team into high productivity, results-oriented unit through creative initiatives.
• Reviewed monthly results with partners to identify opportunities to improve profitability.

• Supervised accounts payable and accounts receivable for accuracy and completeness.
• Assisted with audits and provided necessary documentation to auditors.
• Conducted feasibility studies to help company achieve expansion objectives.
• Developed and maintained accounting systems to control growth in cost and track increase in revenue.
• Found and attracted new business.

* Management of twelve team, all total 280 employees.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Analyzed quality and performance data to support operational decision-making.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed and maintained quality assurance procedure documentation.
• Created and revised procedures, checklists and job aids to reduce errors.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Monitored workflow to improve employee time management and increase productivity
• Evaluated employee performance and coached and trained to improve weak areas