Vivian Jordan Lopez
Miami,FL
Summary
Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Coordinator
Coral Reef Subacute Care Center
Miami, FL
01.2025 - Current
- Scheduled follow-up appointments for residents post-discharge, ensuring continuity of care with primary care providers, specialists, and therapy services.
- Coordinated medical, dental, and therapy appointments for elderly residents, supporting comprehensive care planning, and reducing appointment no-shows.
- Worked closely with discharge planners, nurses, and family members to develop safe and personalized aftercare plans, linking residents to home health services, transportation, and community support.
- Maintained organized documentation of appointment schedules and discharge records in accordance with HIPAA regulations.
- Provided clear communication to residents and their families about upcoming appointments, transportation needs, and care instructions, fostering trust and reducing confusion.
- Collaborated closely with physicians to schedule all necessary appointments for patients, including surgical procedures, pre-operative testing, and follow-up care.
- Ensured seamless coordination between doctors, patients, and support staff to maintain efficient scheduling and minimize delays in treatment.
- Scheduled and confirmed appointments while verifying insurance, obtaining prior authorizations, and preparing documentation to support each step of the patient care journey.
- Maintained up-to-date and accurate records in electronic medical systems, supporting compliance and operational efficiency.
- Provided patients and families with detailed information regarding appointment logistics, pre/post-op instructions, and answered questions with clarity and compassion.
Social Services
Coral Reef Subacute Care Center
Miami, FL
01.2024 - Current
- Coordinated discharge planning activities and collaborated with social services as needed.
- Coordinated and managed weekly medical, therapy, and follow-up appointments for elderly residents, ensuring continuity of care, and reducing missed or delayed treatments.
- Collaborated with interdisciplinary teams—including nurses, social workers, and family members—to develop safe and personalized discharge plans, supporting smooth transitions to home care, assisted living, or rehabilitation centers.
- Assisted with resident assessments and care planning, helping to identify needs for services such as home health aides, transportation, or durable medical equipment.
- Maintained accurate documentation of appointments, discharge summaries, and care plans in accordance with HIPAA regulations and facility protocols.
- Advocated for residents' well-being and autonomy by facilitating access to appropriate community resources and post-discharge support services.
- Helped improve patient satisfaction by streamlining communication between residents, families, and healthcare providers.
Medical Receptionist
Dra Isabel Rico
08.2021 - 01.2023
- Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Increased the efficiency of the office by handling [90] + calls per day
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Provided excellent and professional service to ensure guest satisfaction
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Oversaw patient scheduling, check-in, check-out, and billing payments
- Performed front-office duties using data entry skills in the context of a medical database
- Kept current and accurate medical records for over 150 or more patients.
Volunteer
Palmetto Subacute Care Center
08.2021 - 01.2023
- Planned and contributed to scheduled activities with the elderly patients to support positive attitudes
- Motivated, safeguarded and assisted the elderly residents while practicing exercises and functional activities, under the direction of physical therapy staff
- Assisted patients with safe transfers to and from bed, chair, sofa, walker and wheelchair and other forms of transportation.
Just Kids Center
Isabel
05.2020 - 12.2022
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Utilized positive reinforcement techniques to encourage good behavior.
- Promoted language development through storytelling, songs, and engaging conversations.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed effective time management abilities to balance multiple responsibilities, including daily lesson planning, engaging with children, and maintaining a clean environment.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Worked with children to develop good cognitive, physical and language skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed age-appropriate activities and crafts to engage children.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Encouraged children's emotional and social development.
- Supported children''s emotional well-being by creating a nurturing and inclusive atmosphere.
- Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
- Assisted in maintaining accurate records of attendance, allergies, and individualized care plans for each child.
- Collaborated with colleagues on best practices for curriculum planning, ensuring age-appropriate content delivery.
- Maintained compliance with state regulations by participating in ongoing training sessions and staying up-to-date on policies.
Cashier
Pollo Tropical
01.2020 - 08.2021
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Restocked silverware, napkins, and various sauce and topping items in restaurant environments
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Aided visitors by quickly resolving their questions and concerns
- Conducted inventory counts by adding each item in stock to the System and documenting the results
- Answered questions and typed over 100 orders for call-in customers daily
- Replenished supplies behind the counter, at tables, and in customer stations to keep the team productive and customers happy.
United Way Intern
South Miami High School Internships Program
06.2020 - 08.2020
- Assisted the representatives in finances with various tasks such as creating performance reports
- Rotated through divisions of responsibility and provided ideas to grow and improve the business
- Accepted 2 designated, business-focus projects to research, propose ideas and solutions, and presented it to the higher ups
- Used Microsoft office software to enter information from customer calls and onsite service visits into the company's system
- Completed the work outlined on the repair order with efficiency and accuracy
- Modified zip-codes and address, including phone number, and personal information at least 6 times daily
- Maintained quality customer service to all the guests visiting the company
- Utilized a Print and scan machine to ensure all necessary forms have been printed or filed away in a neat and orderly manner
- Organized documents while maintaining a high level of confidentiality to ensure no private or personal information is accidentally accessed.
Education
Associates of arts Degree in Psychology -
Miami Dade College
Miami, FL04.2024
High School Diploma -
South Miami Senior High
Miami, FL06.2019
Bachelor in Psychology - Clinical Psychology
FIU
Miami, FLSkills
- Bilingual English and Spanish
- Microsoft Office Suite
- Time management and Prioritization
- Delivery Coordination
- Problem-Solving
- Customer Service
- Research
- Data Entry and Database Software
- Creative Thinking
- Calendar Management
- Outpatient Care
- Compassionate care
- Adaptable and Flexible
- Fast learner
- Communication proficiency
- Data Management
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Care coordination
- Multi-line phone proficiency
Volunteer Experience
- United Way Intern, Miami, FL, 06/2020, 08/2020, Assisted the representatives in finances with various tasks such as creating performance reports., Rotated through divisions of responsibility and provided ideas to grow and improve the business., Accepted 2 designated, business-focus projects to research, propose ideas and solutions, and presented it to the higher ups., Used Microsoft office software to enter information from customer calls and onsite service visits into the company's system., Completed the work outlined on the repair order with efficiency and accuracy., Modified zip-codes and address, including phone number, and personal information at least 6 times daily., Maintained quality customer service to all the guests visiting the company., Utilized a Print and scan machine to ensure all necessary forms have been printed or filed away in a neat and orderly manner., Organized documents while maintaining a high level of confidentiality to ensure no private or personal information is accidentally accessed.
- Volunteer, Miami, FL, 08/2021, 01/2023, Planned and contributed to scheduled activities with the elderly patients to support positive attitudes., Motivated, safeguarded and assisted the elderly residents while practicing exercises and functional activities, under the direction of physical therapy staff., Assisted patients with safe transfers to and from bed, chair, sofa, walker and wheelchair and other forms of transportation.
Certification
- Miami Dade College
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Appointment Coordinator
Coral Reef Subacute Care Center
01.2025 - Current
Social Services
Coral Reef Subacute Care Center
01.2024 - Current
Medical Receptionist
Dra Isabel Rico
08.2021 - 01.2023
Volunteer
Palmetto Subacute Care Center
08.2021 - 01.2023
United Way Intern
South Miami High School Internships Program
06.2020 - 08.2020
Just Kids Center
Isabel
05.2020 - 12.2022
Cashier
Pollo Tropical
01.2020 - 08.2021
Associates of arts Degree in Psychology -
Miami Dade College
High School Diploma -
South Miami Senior High
Bachelor in Psychology - Clinical Psychology
FIU
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