Vivian K. Carson
Birmingham
Summary
To obtain employment with a growing company that provides a business environment in which my interpersonal skills and knowledge can flourish. My current and prior work experience has allowed me the ability to use sound judgement, follow regulations, perform under stressful conditions, prioritize tasks, meet deadlines and the ability to supervise subordinates.
Overview
10
10
years of professional experience
Work History
Contact Center Banker
Regions
09.2022 - 08.2023
- Responded to customer inquiries, complaints and comments daily and determined corrective action for the high-call volume department.
- Assisted customers with suspected fraud and took steps to refund money and reissue banking cards related to checking and saving accounts.
- Executed financial transactions according to bank policies and procedures.
- Researched and resolved service-related problems.
- Reviewed and verified transactions to ensure proper processing according to established quality standards.
Online Personal Shopper
Walmart
09.2022 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Developed professional relationships with customers to establish repeat business and increase trust.
Palletizer Operator/Fluid Technician
Amazon
09.2021 - 08.2022
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Assembled products according to changing daily work orders and specific customer needs.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Administrative Support Assistant
State of Alabama
01.2017 - 09.2021
- Maintains an efficient method to retrieve data such as spreadsheets or files in order to quickly reference information as needed.
- Converse with clients in order to answer questions and gather information.
- Enters/updates client information into database to ensure accuracy and thoroughness of records.
- Contacts persons involved in meeting and/or presentation in order to establish date, time, and location.
- Writes notes during meeting as needed for future reference.
- Ability to read and comprehend narrative information such as policy manuals, laws, legal documents, reports, and correspondence as needed to conduct research, develop program procedures, interpret rules, and/or train employees.
- Ability to operate a computer as needed to generate documents, send and receive e-mails, and faxes, enter, retrieve, and/or update databases.
- Ability to perform under stressful conditions to include overcrowding, understaffing, and under-funding as needed to meet departmental goals and objectives.
- Ability to communicate in writing to include clarity, content, conciseness, and grammatical and spelling accuracy as needed to request information, prepare reports, respond to requests for information, and develop policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Store Manager
Shi Store
01.2016 - 01.2017
- Charge of the general operations of a store, making sure it runs smoothly, cleanly and meets any budget or sales goals.
- Completes store operational requirements by scheduling and assigning employees; following up on work result.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Dollar Tree
01.2014 - 01.2016
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Establish and maintain positive working relationships with others to include customers, subordinates and store managers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
ACA Certified Phlebotomy Technician -
Phlebotomy Inc.
Birmingham, AL05.2013
Skills
- Working with children and adults clinically
- Keyboard typing
- Microsoft Office
- Positive Attitude
- Problem solving skills
- Cash Counting
- Phone Systems
- Closing Procedures
- Cash Register Systems
Timeline
Contact Center Banker
Regions
09.2022 - 08.2023
Online Personal Shopper
Walmart
09.2022 - 08.2023
Palletizer Operator/Fluid Technician
Amazon
09.2021 - 08.2022
Administrative Support Assistant
State of Alabama
01.2017 - 09.2021
Store Manager
Shi Store
01.2016 - 01.2017
Assistant Manager
Dollar Tree
01.2014 - 01.2016
ACA Certified Phlebotomy Technician -
Phlebotomy Inc.
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