Vivian Key
Martin,TN
Summary
Proven Human Resources Manager at Higher Ground Coffee Company, adept in HR policies and Microsoft Office, significantly enhanced employee relations and streamlined HR processes. Skilled in fostering a collaborative environment and driving workforce efficiency, this approach led to notable improvements in staff training and talent management.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Well-qualified HR manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Human Resources Manager
Higher Ground Coffee Company
08.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
In Home Nanny
Ellery Noll
08.2020 - 06.2021
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
Home School Instructor
Heidi Remigailo
08.2019 - 03.2020
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
- Cultivated a love for lifelong learning by instilling curiosity, exploration, and critical thinking skills.
- Managed daily schedules, ensuring efficient time management and completion of required coursework within designated timelines.
- Empowered students by fostering independence through self-paced learning activities that promoted ownership over their educational experience.
- Maintained accurate records of student attendance, coursework completion, and assessment results for reporting purposes as necessary.
Daycare Instructor
Children's House Mount Vernon Methodist Church
12.2018 - 08.2019
- Implemented structured routines that provided consistency for children while allowing flexibility for individual needs.
- Monitored children''s health by ensuring proper hygiene practices were followed throughout the day.
- Ensured compliance with state regulations by maintaining accurate records of attendance, incident reports, and other required documentation.
- Coordinated daily schedules including outdoor playtime, meal times, naps, circle time discussions promoting better time management.
- Provided emotional support to help children build resilience when facing challenges or experiencing difficult emotions.
Barista
Link's Coffee House
05.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Higher Ground Coffee Company
08.2016 - 04.2018
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
No Degree - Psychology
University of Tennessee At Martin
MartinNo Degree - Physiology And Anatomy
Danville Community College
Danville, VAHigh School Diploma -
Home School
Online04.2016
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Records Management
- Onboarding and Orientation
- Employee Onboarding
- Staff Management
- Workforce Planning
- Training development
- Talent management
- Policy Enforcement
- Internal Communications
Timeline
Human Resources Manager
Higher Ground Coffee Company
08.2021 - Current
In Home Nanny
Ellery Noll
08.2020 - 06.2021
Home School Instructor
Heidi Remigailo
08.2019 - 03.2020
Daycare Instructor
Children's House Mount Vernon Methodist Church
12.2018 - 08.2019
Barista
Link's Coffee House
05.2018 - 12.2018
Barista
Higher Ground Coffee Company
08.2016 - 04.2018
No Degree - Psychology
University of Tennessee At Martin
No Degree - Physiology And Anatomy
Danville Community College
High School Diploma -
Home School
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