Vivian-Lee Balbierer
Indialantic,USA
Summary
Knowledgeable, with background in coordinating patient care and ensuring seamless communication between staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Overview
28
28
years of professional experience
Work History
Patient Coordinator
Health Connections Dentistry
06.2018 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Taught patients to use at-home sleep screening equipment.
Lead Teacher, Three-Year-Olds Classroom
First Baptist Indialantic Preschool
08.2022 - 12.2024
- Encouraged independent problem-solving skills through inquiry-based learning opportunities.
- Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
- Established clear expectations for behavior, leading to increased focus during instructional time.
- Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
- Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
- Championed a positive classroom culture by celebrating student achievements and fostering mutual respect among peers.
- Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
- Maximized instructional time by effectively managing transitions between activities throughout the day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed engaging lesson plans tailored to the unique interests of three-year-olds, promoting curiosity and enthusiasm for learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children and promote learning.
Office Manager
Family Center for Chiropractic
07.2017 - 06.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive information with discretion, maintaining confidentiality of office and patient information.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Registered Chiropractic Assistant
Family Center for Chiropractic
09.2012 - 07.2017
- Organize and maintain current patient files as well as deactivated files, proper discarding of deactivated patient files.
- General Clerical (Answer phones, filing, preparing paperwork for distribution among staff & patients).
- Provided exceptional customer service to resolve any concerns or issues that arose throughout the course of treatment.
- Enhanced patient comfort by maintaining a clean, organized, and professional treatment environment.
- Developed strong rapport with patients, fostering trust and positive relationships within the clinic community.
- Participated in community outreach programs to increase awareness of chiropractic services offered at the clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contributed to clinic efficiency by managing appointment schedules and ensuring optimal patient flow.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Private Tutor
Self-employeed
01.2006 - 10.2012
- Targeted individual student needs and created a program to meet those needs. Provided supplemental materials as well as an emphasis on study skills. Reinforced prior classroom learning.
- Tutored elementary students in all subjects.
- Tutored high school students in all subjects, and math up to the Algebra I level.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Cultivated a supportive learning environment, fostering open communication between students and tutor.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
School Librarian/Textbook Store Manager
Bethel Christian School
08.2002 - 07.2012
- Taught children ages 3 through 18 to care for shared materials, select age-appropriate resources and demonstrate proper behavior in public library.
- Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
- Established fundraising opportunities through book fairs and SCRIP.
- Enhanced collaboration between the library and classroom using Accelerated Reader.
- Effectively planned and operated textbook sale during the summer months based on forecasted enrollment levels and service requirements.
Teacher
Bethel Christian School
08.2005 - 06.2010
- Four years of experience teaching 12th Grade English.
- One year teaching experience for each of the following: 10th Grade AP Biology, 8th grade Algebra 1, High School Algebra 1, P.E., Intro Spanish, and Yearbook.
JV Girls’ Volleyball Coach
Bethel Christian School
05.2000 - 11.2002
Librarian's Assistant
Bethel Christian School
01.1998 - 01.2002
Education
Bachelor of Arts - Psychology
Grand Canyon University
12.2007
Associate of Arts - Letters, Arts & Sciences
Antelope Valley College
06.2005
High School Diploma - undefined
Bethel Christian High School
Lancaster, CA06.2000
Skills
- Timely appointment planning
- Upholding privacy standards for patients
- Office management
- Patient education facilitation
- Detail-oriented approach
- Patient insurance verification
- Service excellence
- Strong organizational abilities
- Accurate patient documentation
- Effective relationship management
- Strong written communication skills
- Efficient filing systems
- Effective meeting preparation
- Scheduling
- Understanding of HIPAA standards
- Familiarity with youth and children's books
- Collaborative teamwork skills
- Clear written communication
- Service-oriented communication skills
- Proficient typing speed of 90 words per minute
- Claims administration
- Logical reasoning skills
- Skilled in simultaneous task execution
- Payment arrangement expertise
- Patient information coordination
- Calm and effective under pressure
- Office administration support
- Patient onboarding
- Dedicated work ethic
- Empathetic engagement
Timeline
Lead Teacher, Three-Year-Olds Classroom
First Baptist Indialantic Preschool
08.2022 - 12.2024
Patient Coordinator
Health Connections Dentistry
06.2018 - Current
Office Manager
Family Center for Chiropractic
07.2017 - 06.2018
Registered Chiropractic Assistant
Family Center for Chiropractic
09.2012 - 07.2017
Private Tutor
Self-employeed
01.2006 - 10.2012
Teacher
Bethel Christian School
08.2005 - 06.2010
School Librarian/Textbook Store Manager
Bethel Christian School
08.2002 - 07.2012
JV Girls’ Volleyball Coach
Bethel Christian School
05.2000 - 11.2002
Librarian's Assistant
Bethel Christian School
01.1998 - 01.2002
Associate of Arts - Letters, Arts & Sciences
Antelope Valley College
High School Diploma - undefined
Bethel Christian High School
Bachelor of Arts - Psychology
Grand Canyon University
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