Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

VIVIAN LEWIS

Upper Marlboro,MD

Summary

Management Analyst / GS-0343-14 Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Supervisor

OF ARMY
  • Dan Jensen (703) 588-8152)
  • Okay to contact this Supervisor: Yes
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Supervisor

ARMY, North Atlantic Regional Dental Command, NARDC
  • Fritz Kirklighter (703-602-6788)
  • Okay to contact this Supervisor: Yes

Supervisor

ARMY
  • 782-0943
  • Okay to contact this

Directorate

Washington Headquarters Services
01.2017 - Current

Supervisor

Washington Headquarters Services, 4800 Mark Center
01.2011 - 12.2016
  • Stephen Hampton, Mobile (443) 454-5525
  • Okay to contact this Supervisor: Yes, Chris Forshey (571)

Management Analyst

- 01.2014
  • Skillfully performs duties as Government Accountability Office (GAO) Senior Audit Liaison conducting complex analysis and evaluations of GAO audits, reports, and deploying surveys from cradle to grave
  • Demonstrates thorough knowledge of operations of Office of the Inspector General, WHS Audit Management, and federal agencies assigned within respective areas of responsibility to accomplish goals and objectives with timing of events and milestones
  • Competently performs duties as Central Liaison with staff of GAO and DoD components, from survey/review/investigation phase and issuance of reports facilitating discussion and providing analysis to ensure that agreed-upon corrective actions are implemented
  • Determinedly performs duties as senior audit follow-up specialist for tasks and reports related to recommendation follow-up, discussion conferences and after actions that include mediation between liaison staff and DoD managers and, if necessary, referral of disputed issues to the Chief Management Office (CMO) and Secretary of Defense (SECDEF) for decision
  • Well versed in the interpretation and implementation of DoD-wide policies for follow-up on GAO and OIG recommended corrective actions that are agreed upon by DoD management and for follow-up on Military Department internal audit reports
  • Meticulously tracks, monitors and evaluates High Risk and Duplication, Overlap and Fragmentation (DOF) recommendations in DoD departments and programs for implementation due to their vulnerabilities to fraud, waste, abuse, and mismanagement and in need of broad reform
  • Coordinates Senior Leadership Review events between the CMO and OSD and DoD principals to focus attention and priority on implementing open GAO recommendations with emphasis on reviewing GAO High Risk and Priority recommendations
  • Manages the compilation and integration of periodic statistical and narrative reports on recommendation closure numbers to the Department submitted to Senior Leadership, the Chief Management Officer, the Secretary of Defense, and to Congress to show the status of management actions on GAO recommendations., Effectively performed duties as Hotline Program Manager conducting inquiries and investigations on allegations of frauds, waste and abuse and mismanagement of funds resources pertaining to programs, personnel
  • Adeptly applied fact-finding research methods to resolve issues involving contradictory or inconclusive data in the investigative process and prepares reports that detail investigation, evaluation, or review findings
  • Exercised discretion as unauthorized disclosure regarding investigation details may result in notoriety, embarrassment, detriment to the investigation, or discredit to the agency investigation program
  • Meticulously identified case issues for action based on monitoring, analysis of charges, complaints, or allegations of law, regulation, or rule violations by complainants
  • Worked closely with appropriate competency personnel to ensure all follow-up requirements resulting from a hotline investigation, audit or inspection are completed within the required time frame
  • Developed the WHS Hotline Investigation Standing Operating Procedures for use in conducting DoD Hotline Investigations
  • Utilized databases to track the status of cases and created trend reports from statistics for presentation to senior leadership on a quarterly basis
  • Diligently conducted reviews and/or evaluations of operations, programs and processes to ensure internal controls are in place and functioning efficiently
  • Responsible for conducting investigations pertaining to allegations of violations of Civil Liberties of Washington Headquarters Services (WHS) and Office of the Secretary of Defense (OSD) employees
  • Researched, gathered and analyzed information to determine if Civil Liberties complaints were valid, substantiated and documented findings in an investigation report
  • Collected and consolidated semi-annual Civil Liberties complaint reports for submission to Senior leadership and the Defense Privacy and Civil Liberties Office., Developed and defined service level standards and associated measures of success for development of the recurring Washington Headquarters Services (WHS) Service Level Catalog designed for use by organization and agency senior-level leadership
  • Skillfully facilitated and guided component staff within the agency in performing necessary analysis for improvement of work processes using Lean Six Sigma methodology and other statistically sound measures and metrics in support of the agency strategic plan
  • Applied accepted management analysis tools and practices using quantitative and qualitative data analysis to ensure performance measures and metrics are based on sound and reliable data sources and accurately reflect performance indicator standards
  • Proficiently performed duties as program manager for the Interactive Customer Evaluation program (ICE) for the NORTHCOM region identifying stakeholders
  • Effectively served as Contracting Officer Representative providing guidance, input and feedback on customer services provided to organization service providers
  • Consistently conducted organization staff visits and provided briefings on the services provided by the directorate's Interactive Customer Evaluation (ICE) and Malcom Baldridge Quality Awards program
  • Managed Military Interdepartmental Purchase Request (MIPRs) expenditures for seven regional Federal Executive Boards (FEBs).

Supervisor

DEFENSE, Washington Headquarters Services
02.2009 - 02.2011
  • Hours per week
  • GS

Management Analyst

- 01.2011
  • Knowledgeable and versatile administrative management professional possessing an extensive background in leading, executing and implementing DOD Total Quality Management (TQM) a principles, organizational level strategic planning, and exercises that improve organization management and enhance customer service delivery systems to stakeholders
  • Strategically developed organizational vision, goals and missions to support strategic enterprise efforts leading senior Department of Army officials in the re-engineering of goals and objectives to enhance organizational needs
  • Conducted process improvement activities using Lean Six Sigma (LSS) methodologies as directed by the initiatives of the Deputy Secretary
  • Plans, coordinates and evaluates organizational level missions and develops progress improvement metrics using statistical analysis and techniques
  • Spearheaded process improvement activities using TQM and Lean Six Sigma facilitation tools through projects, rapid improvement events, strategic planning sessions and studies to accomplish team goals
  • Successfully provided advice and assistance in the development of strategic plans using TQM, Total Army Quality and Lean Six Sigma with directors and senior leaders and assists management with implementation of policy changes
  • Prepared written reports and analyzes data gathered at each phase of process improvement project; interacts with and briefs high level Department of Army executive leadership and makes recommendations on next step towards project completion
  • Demonstrated outstanding expertise in the analysis of Voice of the Customer feedback and employee surveys to evaluate organization cultural climate
  • Managed strategic level Interactive Customer Evaluation (ICE) systems and provided guidance to senior leadership on areas to focus for improvement efforts
  • Developed, administered and launched Army-wide Voice of Customer survey evaluating the Army Suggestion Program which resulted in 2,567 responses allowing the team to design a more efficient method for processing suggestions
  • Adept skills as LSS Green Belt support on review of Army Post Traumatic Stress Disorder Claims project resulting in increased adjudication response time for veteran claim requests and a reduced backlog from 6,000 to 120 claims
  • Conducted agency TQM studies of the Defense Telecommunications Services work activities using LSS processes and identified $5 million in annual resource savings that could be utilized by the U.S Army to fight global terrorism
  • Successfully led and coached LSS process improvement team in assessing, evaluating and improving the delivery of graphic products and services delivery systems to National Capital Region Army customers resulting in a streamlined central entry point for customer access
  • Steered LSS Rapid Improvement Event team in evaluating the efficiencies of the Information Technology Agency applications management contracts resulting in reduced administrative costs by $567, 000.

the Administrative Assistant

2530
07.2004 - 02.2009

Health Systems Specialist

Walter Reed Army Medical Center
12.2001 - 07.2004
  • Provided coaching and guidance to senior leadership in identifying health care and management improvement delivery and performance for the North Atlantic Regional Dental Command (NARDC) instituting Total Army Quality criteria evaluation and Baldridge evaluation procedures
  • Professionally provided consultation to clinical staff in areas of utilization management, clinical practice improvement, continuing education, credentialing, patient problem resolutions, and personnel management
  • Provides feedback on the effectiveness of clinical operations throughout the region
  • Diligently conducted onsite inspections and evaluates clinical and administrative operations of regional dental activities and provides feedback on personnel management of civilian and military personnel
  • Advises regional dental commanders on implications of quality assurance issues in regards to clinical operations throughout the region as compliance inspector
  • Proactively identified quality assurance deficiencies that resulted in improved efficiency of clinical operations for soldier patients and family members enhancing customer service
  • Enthusiastically served as personnel liaison assisting over 80 assigned civilian personnel providing guidance on personnel functions, processing and tracking personnel actions
  • Advised management on solutions to actions pertaining to management employee relations that fostered good working relationships
  • Thoroughly evaluated equal opportunity processes that recognized detractors from a healthy work environment and administered climate assessments within the organization.

Education

Master of Arts Degree - Human Services Counseling, Marriage and Family, Therapy

Liberty University
Lynchburg, VA
05.2009

Bachelor of Arts Degree - Liberal Arts

Excelsior College
Albany, NY
05.2002

Skills

  • Planning and Coordination
  • Research Information
  • Analysis Reasoning,
  • Decision Making and Judgment
  • Process Improvement
  • Implementation, Execution and Results,
  • Program Management
  • Strategic Planning and Thinking
  • Teambuilding and Collaboration
  • Customer Focus
  • Adaptability and Flexibility
  • Problem-solving, Results Focus
  • Collaborative Relationships,
  • Employee Performance Management
  • Cultural Awareness
  • Analytical and Critical Thinking
  • Problem-Solving
  • Written Communication

Accomplishments

  • FACILITATOR TRAINING COURSE (05/22/2006)
  • SURVEY DESIGN AND DEVELOPMENT (04/20/2006)
  • MANPOWER AND FORCE MANAGEMENT LOGISTICS MANAGEMENT SCHOOL, FORT BELVOIR, VA (11/04/2005)
  • PLANNING, PROGRAMMING, BUDGETING AND EXECUTION (US FINANCE SCHOOL, FORT JACKSON SC) (04/08/2005)
  • MANAGEMENT ANALYSIS: PLANNING (USDA GRADUATE SCHOOL)
  • (11/18/2005)
  • PROJECT MANAGEMENT (USDA GRADUATE SCHOOL) (05/05/2005)
  • PROGRAM EVALUATION (USDA GRADUATE SCHOOL) (04/15/2005)
  • MANAGEMENT ANALYSIS OVERVIEW (USDA GRADUATE SCHOOL) (08/11/2005)
  • MANAGEMENT ANALYSIS: DESIGNING AND CONDUCTING A STUDY (USDA GRADUATE SCHOOL) (09/23/2004)
  • MANAGEMENT ANALYSIS; DATA GATHERING (USDA GRADUATE SCHOOL) (10/21/2004)
  • CONSIDERATION OF OTHERS FACILITATOR COURSE (04/24/1998)
  • EQUAL OPPORTUNITY REPRESENTATIVE COURSE (10/29/1999)

Certification

LEADERSHIP FOR NON SUPERVISORS 02/19/2019) GRADUATE SCHOOL USA ANALYSIS TECHNIQUES FOR AUDITORS (11/27/2018) GRADUATE SCHOOL USA THE GOVERNMENT AUDIT: FROM PLANNING TO REPORTING 08/20/2018) GRADUATE SCHOOL USA GOVERNMENT AUDITING FOR NON-AUDITORS (05/30/2018) GRADUATE SCHOOL USA GOVERNMENT AUDITING STANDARDS: REVIEW AND UPDATE (03/07/2018) DEPARTMENT OF DEFENSE HOTLINE INVESTIGATOR COURSE (06/01/2016)DEPARTMENT OF DEFENSE ADMINISTRATIVE INVESTIGATIONS BASIC WHISTLEBLOWER REPRISAL INVESTIGATIONS COURSE (11/17/2015)FEDERAL CONTRACTING: ETHICS COMPLIANCE AND ENFORCEMENT COURSE (USDA) (04/21/2015)DEPARTMENT OF DEFENSE JOINT INSPECTOR GENERAL COURSE (08/22/2014)DEPARTMENT OF ARMY INSPECTOR GENERAL COURSE (05/07/2012)MANAGEMENT CONCEPTS COMMUNICATING STRATEGICALLY (10/14/2010) MANAGEMENT CONCEPTS CRITICAL THINKING FOR PROBLEM SOLVING (06/10/2010)MANAGEMENT CONCEPTS CONTRACT OFFICER'S REPRESENTATIVE COURSE (08/17/2009)OFFICE OF THE SECRETARY OF DEFENSE (OSD) STAFF/ACTION OFFICER COURSE (04/22/2009)LEAN SIX SIGMA BLACK BELT COURSE (08/04/2008) LEAN SIX SIGMA GREEN BELT COURSE (03/02/2007 CERTIFICATION – RESOURCE MANAGEMENT COURSE (09/30/2006)

Timeline

Directorate

Washington Headquarters Services
01.2017 - Current

Supervisor

Washington Headquarters Services, 4800 Mark Center
01.2011 - 12.2016

Supervisor

DEFENSE, Washington Headquarters Services
02.2009 - 02.2011

the Administrative Assistant

2530
07.2004 - 02.2009

Health Systems Specialist

Walter Reed Army Medical Center
12.2001 - 07.2004

Supervisor

OF ARMY

Supervisor

ARMY, North Atlantic Regional Dental Command, NARDC

Supervisor

ARMY

Management Analyst

- 01.2014

Management Analyst

- 01.2011

Master of Arts Degree - Human Services Counseling, Marriage and Family, Therapy

Liberty University

Bachelor of Arts Degree - Liberal Arts

Excelsior College

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VIVIAN LEWIS