Vivian Lorenzo
Miami,FL
Summary
Dynamic HR Specialist and licensed Insurance Agent with a proven track record at Leon Management International and UniVista Insurance. Excelled in enhancing employee satisfaction and exceeding sales targets through expert relationship-building and comprehensive knowledge of HR policies. Skilled in customer relations and training development, achieving significant organizational improvements and client satisfaction.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Leon Management International
02.2016 - 12.2023
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.
Insurance Agent
UniVista Insurance
02.2015 - 12.2015
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Education
0220 - General Lines (Prop & Car)
Insurance Training 101
Miami, Fl11.2023
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
Leon Management International
02.2016 - 12.2023
Insurance Agent
UniVista Insurance
02.2015 - 12.2015
0220 - General Lines (Prop & Car)
Insurance Training 101
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