VIVIAN L. ORTIZ
Gibsonton
Summary
Customer Service professional with over 25 years of experience providing exceptional service in fast-paced, client-focused environments. Strong background in business administration, secretarial operations, cosmetology, and client relations. Expert in handling difficult customers with patience, empathy and professionalism. Passionate about helping others, creating positive experiences, and maintaining high service standards-qualities essential for highly transferable to the Flight Attendant role.
- Exceptional customer service & hospitality
- Calm under pressure & conflict resolution
- Strong communication with diverse passengers
- Safety-conscious and attention to detail
- Teamwork & fast-paced environment experience
- Bilingual: Spanish & English
Dedicated professional skilled in customer service and conflict resolution. Proven track record in building strong client relationships and managing inventory. Ready to leverage expertise to enhance guest satisfaction and sales performance.
Overview
36
36
years of professional experience
1985
1985
years of post-secondary education
Work History
Professional Stylist
Self-Employed / Various Salons
01.1998 - Current
- Provided personalized services to diverse clients, ensuring exceptional guest satisfaction.
- Built loyal clientele through outstanding service, patience and hospitality.
- Managed product sales, restocking, and inventory control.
- Resolved customer concerns calmly and effectively, maintaining a positive atmosphere.
Manager's Assistant
Baxter
Puerto Rico
01.1990 - 10.1995
- Managed administrative duties including payroll, customer calls, scheduling, and documentation.
- Handled inventory, supplier communication, and client accounts.
- Provided consistent customer service to maintain strong client relationships.
Education
José N Gandara
Aibonito , PRCosmetology Program -
Business Administration Studies -
Interior Decoration Studies -
Skills
- Customer Service Excellence
- Conflict Resolution & Passenger Care
- Multitasking in High-Pressure Environments
- Visual merchandising
- Communication & Interpersonal Skills
- Sales
- Product Knowledge
- Inventory
- Administrative Skills
- Payroll
- Organization
- Attention to Detail
- Hospitality
- Food Handling
- Teamwork
- Positive Attitude
Timeline
Professional Stylist
Self-Employed / Various Salons
01.1998 - Current
Manager's Assistant
Baxter
01.1990 - 10.1995
José N Gandara