Proven leader with a track record of enhancing security and customer satisfaction at Alcorn County Regional Correctional Facility. Skilled in crisis management and relationship building, successfully reduced recidivism rates and churn by developing innovative retention strategies. Expert in staff training and development, significantly improving team efficiency and productivity.
Hi, I’m
Vivian Lucky
Petal,MS
Summary
Overview
11
years of professional experience
Work History
Alcorn County Regional Correctional Facility
Correctional Officer
09.2020 - 02.2021
Job overview
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
IBEX Global
Customer Retention Specialist
12.2019 - 08.2020
Job overview
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Developed new strategies for customer retention activities.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Streamlined communication channels for increased efficiency in addressing customer concerns.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
Mcswain Maids
Supervisor
03.2010 - 01.2020
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Caterpillar
Security
12.2017 - 10.2018
Job overview
- Enhanced security by implementing and maintaining comprehensive security systems.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Resolved scalability problems and addressed security concerns.
- Programmed security, access control and CCTV systems.
- Provided professional reconnaissance and security support during varied operations.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Performed security audits to identify gaps in compliance and develop action plans for addressing deficiencies, ensuring continuous improvement of information security posture.
Shoe Show
Assistant Manager
12.2015 - 08.2016
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ward's
Assistant Manager
01.2013 - 10.2013
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
South Jones High School
High School Diploma
05.2012
University Overview
- Honoree of MS SCHOLAR
- 3.6 GPA
Jones County Career & Technical CenterLaurel
Vocational Certification from Allied Health
05.2012
University Overview
- 3.9 GPA
- Ranked in Top 5% of class
Skills
- First Aid Training
- De-Escalation Techniques
- Conflict resolution skills
- Observation
- Crisis Management
- Relationship building and management
- Records Management
- Money Handling
- Customer Relations
- Team motivation
- Staff Training and Development
- Workload Management
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork-life balance401k matchPaid time offWork from home optionCareer advancementFlexible work hoursPaid sick leaveHealthcare benefitsTimeline
Correctional Officer
Alcorn County Regional Correctional Facility
09.2020 - 02.2021
Customer Retention Specialist
IBEX Global
12.2019 - 08.2020
Security
Caterpillar
12.2017 - 10.2018
Assistant Manager
Shoe Show
12.2015 - 08.2016
Assistant Manager
Ward's
01.2013 - 10.2013
Supervisor
Mcswain Maids
03.2010 - 01.2020
South Jones High School
High School Diploma
Jones County Career & Technical Center
Vocational Certification from Allied Health
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