Vivian Luna
Harlingen,TX
Summary
Dynamic professional with experience as a Receptionist Assistant at Mannie Ornelas, excelling in office organization and customer service. Proven ability to maintain a welcoming reception area while effectively managing appointment scheduling. Strong interpersonal skills fostered trust with clients, ensuring a positive experience and a clean, inviting environment.
Transitioning from childcare-focused environment, developed strong skills in managing multiple tasks and creating engaging activities. Skilled in communication and conflict resolution with both children and adults, ensuring smooth interactions. Eager to leverage these skills in new, dynamic field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Mannie Ornelas
10.2024 - Current
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Child Care Provider
Beto Medrano
09.2021 - 01.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Medical Billing And Coding - Medical Coding
Southern Careers Institute
Harlingen, TX05-2026
High School Diploma -
Harlingen High School
Harlingen, TX05-2021
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Filing system management
- Patience and empathy
- Child supervision
- Childcare
- Hygiene and cleanliness
- Age-appropriate activities
- Safety awareness
- Emotional development
- Early childhood education
Certification
- Early Social and Emotional Development , Children's Learning Institute - January 15,2021
- Core Competency Area 1: Child growth and Development, Children's Learning Institute - January 14, 2021
- Core Competency Area8: Health, Safety, and Nutrition, Children's Learning Institute - January 14, 2021
- Core Competency Area 2: Responsive Interactions and Guidance, Children's Learning Institute - January 14,2021
- Learning Environments, Planning Framework, Curriculum,and Standards, Children's Learning Institute - January 14, 2021
- Early Physical Health & Motor Development, Children's Learning Institute - January 15,2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist Assistant
Mannie Ornelas
10.2024 - Current
Child Care Provider
Beto Medrano
09.2021 - 01.2023
Medical Billing And Coding - Medical Coding
Southern Careers Institute
High School Diploma -
Harlingen High School
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