Vivian Lyons
FALL RIVER MA,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent [skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Successful with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
20
20
years of professional experience
Work History
Customer Service Advocate
Neilson Marketing Services
04.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Analyzed customer feedback data to identify areas for improvement in processes and procedures.
Customer Service Representative
Epilepsy Foundation New England, EFNE
01.2016 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Boston Herald NEWS PAPER
07.2017 - 01.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Science - Computer And Information Sciences
Boston Architectural College
Boston, MA01.2011
GED -
STRATFORD CAREER INSTITUTE
Washington, WV02.2004
Skills
- International Sales Support
- Report Creation
- Report Generation
- Report Preparation
- Order Fulfillment
- Account Management
- Credit Card Processing
- Promotional Support
- Professional Telephone Demeanor
- Active Listening
- Credit and Debt Card Processing
- Data Entry
- Staff Training
- Inbound and Outbound Calling
- Data Collection
- Microsoft Word
Accomplishments
RECEPTIONIST /SECRETARY TRAINING COMPLETION PAID TRAINING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
T HE ONLY THING WE HAVE TO FEAR IS FEAR ITSELF
FRANLKLIN DEROOSEEVELT
Timeline
Customer Service Advocate
Neilson Marketing Services
04.2019 - 03.2020
Sales Associate
Boston Herald NEWS PAPER
07.2017 - 01.2018
Customer Service Representative
Epilepsy Foundation New England, EFNE
01.2016 - 05.2019
Associate of Science - Computer And Information Sciences
Boston Architectural College
GED -
STRATFORD CAREER INSTITUTE
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