Vivian Maina
Edgewood,WA
Summary
Pursuing an opportunity to grow professionally while using my skill set to help promote your corporate mission and team goals.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Supervisor
Seattle-Tacoma International Airport
SeaTac, WA
08.2021 - Current
- Supervising customer service agents for Aer Lingus and British Airways
- Ensuring an outstanding level of service and developing productive and trusting relationships with customers
- Establishing business relationships with customers by providing prompt and accurate service
- Overseeing boarding and gate duties, such as checking flight tickets, assisting and directing passengers, checking aircraft, and confirming cabin security
- Leading continuous improvements in customer service administration and work methods
- Verifying identification and travel documents to efficiently board passengers for an on-time departure
Customer Service Agent
Seattle-Tacoma International Airport
SeaTac, WA
09.2017 - 08.2021
- Provided an outstanding level of service, developing productive and trusting relationships with customers
- Established business relationships with clients by providing prompt and accurate service
- Performed boarding and gate duties, such as checking flight tickets, assisting and directing passengers, checking aircraft, and confirming cabin security
- Continuously improved customer service administration and work methods
- Verified identification and travel documents to efficiently board passengers for an on-time departure
Customer Service Associate
JCPenney
Hoover, AL
03.2015 - 12.2016
- Assisted customers with purchases, returns, and inquiries
- Provided excellent customer service to ensure a positive shopping experience
- Handled cash transactions and maintained accurate cash register records
- Assisted in inventory management and restocking of merchandise
- Collaborated with team members to achieve sales goals and maintain store standards
Childcare Provider
Hoover, AL
12.2013 - 12.2016
- Managed daily activities for children, including meals, recreation, and outings
- Planned and conducted educational and entertaining activities
- Ensured a safe and nurturing environment for children in the absence of their parents
- Communicated regularly with parents regarding their children's progress and needs
- Developed strong relationships with children and their families, becoming a trusted caregiver in the community
Education
Certificate - International Air & Hospitality
International Air & Hospitality Academy
Vancouver, WA07.2017
Skills
- Bilingual in English and Swahili
- Keen sense of optimism towards new opportunities
- Ability to follow instructions correctly and respect everyone
- Quick learner with a positive attitude towards customers
- Strong organizational and punctuality skills
- Inviting and customer-friendly demeanor
- Excellent teamwork and collaboration abilities
- Training and mentoring
- Goal oriented
- Safety protocols
- Attention to detail
- Customer service
- Team building
Timeline
Supervisor
Seattle-Tacoma International Airport
08.2021 - Current
Customer Service Agent
Seattle-Tacoma International Airport
09.2017 - 08.2021
Customer Service Associate
JCPenney
03.2015 - 12.2016
Childcare Provider
12.2013 - 12.2016
Certificate - International Air & Hospitality
International Air & Hospitality Academy