Vivian Maldonado
McKinney,TX
Summary
Customer-centric leader with 7 years of experience fostering strong relationships and enhancing customer experiences. Bilingual in English and Spanish, skilled in communication, problem-solving, and organization. Proven ability to manage customer inquiries and administrative tasks in fast-paced environments, consistently delivering reliable support and exceeding expectations.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Lead Early Childhood Education Teacher
St.philips preschool
Frisco, Texas
09.2018 - 07.2026
- Managed daily classroom operations, ensuring smooth functioning and prioritizing multiple tasks in fast-paced environment.
- Trained and mentored new teachers to enhance teamwork and uphold high service standards.
- Coordinated schedules, classroom activities, and communication to strengthen relationships between families and staff.
- Built long-term relationships with families by delivering consistent, friendly, and personalized support.
- Resolved conflicts and handled sensitive situations with patience, empathy, and professionalism.
- Maintained confidential student records, attendance, and documentation with accuracy and attention to details.
Lifeguard
City of Grande Prairie
Grand Prairie, Texas
10.2012 - 07.2016
- Responded calmly and effectively to emergencies and high-pressure situations.
- Responded calmly and effectively to emergencies, ensuring guest safety and minimizing distress.
- Enforced facility rules to maintain safety and foster positive guest interactions.
- Performed routine safety inspections and maintained a clean, organized facility.
- Delivered exceptional customer service by actively engaging with guests, addressing inquiries, and fostering a safe, welcoming atmosphere.
- Provided outstanding customer service by greeting guests, answering questions, and creating a safe, welcoming environment.
Education
Esthetics - Esthetics
The Salon Professional Academy
Richards, TX 10.2020 - 03.2021
High School Diploma -
Dubiski Career High School
Grand Prairie, Texas 08.2011 - 05.2014
Skills
- Curriculum development
- Customer Service
- Bilingual (English & Spanish)
- Time Management
- Multitasking
- Team Collaboration
- Communication
- Conflict Resolution
- Problem Solving
- Microsoft Office
Timeline
Esthetics - Esthetics
The Salon Professional Academy
10.2020 - 03.2021
Lead Early Childhood Education Teacher
St.philips preschool
09.2018 - 07.2026
Lifeguard
City of Grande Prairie
10.2012 - 07.2016
High School Diploma -
Dubiski Career High School
08.2011 - 05.2014