Vivian Marchbanks
Orem,UT
Summary
With over three years of experience as a Warehouse Machine Operator, I have gained extensive exposure to order filling and team management. My strong background in order fulfillment and warehouse operations has equipped me with the skills necessary to excel in this role. I am highly skilled in customer service, shipping and receiving, and inventory management. Additionally, I have experience in records maintenance, auditing, and quality assurance, ensuring efficient and accurate processes.
Overview
4
4
years of professional experience
Work History
Team Leader
ROI Call Center Solutions
01.2021
- Established and maintained positive working relationships with team members
- Developed and implemented customer service scripts to ensure customer satisfaction
- Trained new customer service representatives on customer service policies and procedures
- Managed customer service email inquiries and ensured timely responses
- Monitored customer service calls to ensure customer satisfaction and quality service
- Resolved customer complaints and inquiries in a timely and professional manner
- Developed customer service metrics to measure customer satisfaction
- Created customer service reports to identify areas of improvement
Assembly Line Team Leader
Elite ops
06.2023 - 08.2023
- Established short- and long-term goals to ensure project completion in a timely manner
- Maintained a clean and organized work area
- Followed all safety protocols and guidelines
- Collaborated with other departments to ensure efficient loading operations
- Ensured all shipments were properly packaged and labeled for shipment
- Utilized shipping software programs to ensure accuracy and timeliness of shipments
Machine Operator
US Synthetic
09.2019 - 01.2021
- Loaded and unloaded parts into machines and removed finished products
- Reviewed and established new safety protocol for all employees
- Maintained shop equipment and organized workspace to ensure ease of use
- Maintained thorough knowledge in the use of measurement and inspection tools such as calipers, micrometers, gauge pins, bore gauges, and optical comparator
- Identified and directed implementation of improvement opportunities by securing relevant information, asking effective questions, and developing solutions
- Utilized various inspection and measurement tools to validate work
- Inspected and monitored machine operations to detect malfunctions and to ensure conformance to specifications
- Performed daily checks to ensure machines were in proper working order
- Collaborated with team members to improve efficiency
- Performed regular maintenance and minor repairs on machines
- Adhered to all safety regulations and standards
- Recorded production data and maintained accurate records
- Accurately operated multiple machine tools to produce high-quality parts and components
Education
TRACO
12.2021
Skills
- Shipping Coordination
- Team Leadership
- Quality Assessment
- Product Packaging
Timeline
Assembly Line Team Leader
Elite ops
06.2023 - 08.2023
Team Leader
ROI Call Center Solutions
01.2021
Machine Operator
US Synthetic
09.2019 - 01.2021
TRACO
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