Summary
Overview
Work History
Education
Skills
Freelance Work
Software Experience
Timeline
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Vivian Miah-Barbulescu

San Francisco Bay Area,CA

Summary

Organized and collaborative Operations professional with extensive experience in client-facing industries and a dedication to promoting an efficient and empowered work culture. Areas of expertise are customer relations, analyzing performance trends, and identifying growth opportunities in service quality.

Overview

9
9
years of professional experience

Work History

Operations Manager

One Medical
01.2022 - 02.2024
  • Directly oversaw office operations for fast-paced healthcare facility with multiple service lines and 15+ employees.
  • Directly managed administrative team with focus on individual performance metrics and customer support optimization.
  • Analyzed data and metrics on a daily, weekly, monthly, quarterly, and annual basis to assess business performance and individual performance.
  • Worked with Office Medical Director to manage new processes, SOP projects, and planning of local office events.
  • Collaborated with District Manager and other Operations Managers on district-wide project initiatives and administrative service improvement processes.
  • Worked cross-functionally with HR and recruiting teams as a hiring manager to ensure an ideal hiring, onboarding, & training experience at a rapid, high-volume rate.

Assistant Manager

One Medical
01.2021 - 12.2021
  • Maintained a weekly inventory schedule of purchasing, receiving, restocking, and submitting stock usage reports to Central Inventory teams.
  • Created inventory management processes to reduce waste and increase profitability.
  • Managed local office budget and submitted expense reports to Accounting teams.
  • Maintained county safety standards and medical waste laws through locally established processes.
  • Oversaw training and onboarding of new employees with regards to company policies, procedures, and best practices for optimal performance.

Administrative Assistant

One Medical
11.2019 - 12.2020
  • Resolved client inquiries through phone, email, and app messaging through the company's service platform, and identified opportunities for product renewal and new membership intake.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted clients with appointment scheduling, prior-authorizations, billing inquiries, and coordination of care.
  • Maintained individual performance metrics and service level agreements (SLAs) on complex tasks through provider and admin coordination.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted providers with calendar management, meeting coordination, and personal patient task lists.

Host

P.F Chang's China Bistro
07.2015 - 05.2019


  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details were handled properly and customers' concerns were addressed.
  • Supervised and coordinated the activities of dining room staff to ensure that patrons received prompt and courteous service.

Editorial Assistant Intern

Construction Engineering Consulting Group Inc
02.2017 - 04.2019


  • Assisted editors with final proofreading and layout.
  • Enhanced editorial quality by proofreading and editing articles, ensuring accuracy and clarity of content.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

Education

Master of Arts - English Literature

San Jose State University
San Jose, CA
05.2023

Bachelor of Arts - English Literature

San Francisco State University
San Francisco, CA
05.2019

Associate of Arts - English

Ohlone Community College
Fremont, CA
05.2017

Skills

  • Office Administration
  • Customer Support
  • Performance Management
  • Schedule Management
  • Process Improvement
  • Cross-Functional Collaboration

Freelance Work

In addition to my Operations experience, I also worked as a freelance AI Content Contributor for Outlier between March 2024 - August 2024, wherein I trained various large language models (LLMs) through writing, editing/proofreading, and reviewing AI content as well as contributor content for optimal formatting and accuracy. 

Software Experience

  • Microsoft Office
  • G Suite
  • Workday
  • Tableau
  • Zendesk
  • BOX
  • Greenhouse

Timeline

Operations Manager

One Medical
01.2022 - 02.2024

Assistant Manager

One Medical
01.2021 - 12.2021

Administrative Assistant

One Medical
11.2019 - 12.2020

Editorial Assistant Intern

Construction Engineering Consulting Group Inc
02.2017 - 04.2019

Host

P.F Chang's China Bistro
07.2015 - 05.2019

Master of Arts - English Literature

San Jose State University

Bachelor of Arts - English Literature

San Francisco State University

Associate of Arts - English

Ohlone Community College
Vivian Miah-Barbulescu