Vivian Michael
Summary
Accomplished Sr. Project Manager with a strong background in healthcare and technology, specializing in strategic planning and stakeholder management. Expertly led a $3 million CRM cloud migration for a $45 million portfolio, demonstrating exceptional risk management skills. Proven track record in driving continuous improvement initiatives that enhance operational efficiency. Committed to leveraging expertise to deliver impactful project outcomes.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Sr. Project Manager
Neovance (Covance/LabCorp/Fortrea)
08.2016 - Current
- In this role, I spearhead the launch of pharmaceutical products post-FDA approval, managing CRM platform integration, and program setup. The CRM supports 22 clients, 32 programs, 144 products, and 14 services, and is used by 1,000 users. Programs leverage real-time and batch interfaces, eService portals (patient, HCP, FRM, and nurse), and data analytics (over 400 dashboards).
- In 2023 – 2024, I managed a $3 million project to lift and shift a 20-year-old, highly customized CRM application that is out of support from an on-premises environment in one company to a cloud solution in a different organization.
- Managing the efforts required for integration with additional technologies – RedShield for security controls and virtual patching, and LoadRunner for performance testing.
- The project required collaboration across numerous business groups, including an external transition management office, the selling and receiving companies, and internal IT/Operations teams.
- Three days into our hypercare period, the application was steady, with no open defects – a testament to our commitment to quality.
- The project demanded continuous communication with the CIO and VPs, as well as collaboration with C-suite executives, to ensure alignment and swift resolution of issues.
- In 2020, I led the transition of LabCorp’s specialty pharmacy vendors with a singular goal of minimizing disruptions to patient care.
- The project included data transfer plans, data integrity validation, workflow design, staff training material development, a go-live strategy, and transition support.
- Initially slated for a six-month timeline, delays in the vendor selection process, coupled with the need to meet the deadline set by the expiration of the current vendor's contract, pressurized our schedule.
- In 2016, our largest program faced ongoing challenges with missed SLAs, making it difficult to stabilize staffing levels for call center operations, and leading to client dissatisfaction.
- I took the initiative to collaborate closely with the technical team, facilitating brainstorming sessions to refine our solution.
- After solidifying the design, I presented it to the client for approval.
- Once authorized, I planned the project and coordinated efforts to ensure timely delivery by year-end, ultimately finishing two weeks ahead of schedule.
- This initiative resulted in notable improvements: a 3% increase in inbound call quality, a 4.5% rise in call capture rates, a 3-second reduction in speed to answer, and a 22-second decrease in inbound handle time within months of implementation.
- The success of the project was acknowledged by both the Covance Acting General Manager/Vice President of Client Management, and the Client’s President in 2017.
Project Manager
Bravium Consulting (AstraZeneca/Covance)
09.2015 - 08.2016
- In this role, I managed the reliability and functionality of CRM systems, launching process reengineering projects to streamline defect backlog management.
- I collaborated with vendors to ensure successful project delivery, aligning with stakeholder expectations, and organizational goals.
Initiative Management Officer
Pew Charitable Trusts
06.2015 - 09.2015
- In this role, I established project management frameworks to enhance IT project delivery, including governance processes, and reporting dashboards.
- I created alignment of the IT project portfolio with strategic objectives, optimizing resource allocation, and planning.
IT Project Manager
STG inc. (Securities and Exchange Commission)
03.2014 - 06.2015
- In this role, I managed enterprise-level IT projects, including an SEC-wide ServiceNow implementation.
- Collaborated with other teams such as DevOps, IT Security, and Network Operations to capture requirements and develop solutions for successful implementation of ServiceNow applications.
- Managed the analysis of user stories, process flow design, and script development for automation of ServiceNow tasks.
- I also assisted the Enterprise Architecture Branch Chief in creating and managing a PMO to improve project delivery aligning with organizational strategies.
Account and Project Manager
National Student Clearinghouse Research Center
03.2011 - 03.2014
- In this role, I led data warehouse development and governance projects.
- I supported the development, launch, and branding of the Research Center's Signature Report series. Specifically, managing the report development timeline to publication.
- I negotiated state-level contracts and managed grant budgets to align with strategic objectives.
Account Manager of Language Services
JTG.
06.2010 - 02.2011
- I managed translation, transcription, localization, gist-ing, and multilingual desktop publishing projects for the National Virtual Translation Center (NVTC).
- I managed an in-house team of 10 employees and 50 decentralized subcontractors through the source-to-target lifecycle.
Human Resource Analyst
World Bank
05.2008 - 06.2010
- Analyzed data to provide actionable insights on workforce planning and performance.
- Formulated succession planning frameworks.
- Evaluate compensation and benefits packages to guarantee competitiveness and fairness.
- Conducted assessments to gauge employee engagement and satisfaction through feedback mechanisms.
Education
Master of Science - Intelligence Analysis
Johns Hopkins University
Bachelor of Arts - Government and International Politics
George Mason University
Skills
- Strategic planning
- Risk management
- Stakeholder management and communication
- Resource allocation
- Change management
- Vendor management
- Continuous improvement
- Project portfolio management
- Conflict resolution
- Performance Reporting
Affiliations
Gardening
Conchology
Sci-fi movie fan
Certification
PMP
ITIL
Languages
Arabic
Native/ Bilingual
Timeline
Sr. Project Manager
Neovance (Covance/LabCorp/Fortrea)
08.2016 - Current
Project Manager
Bravium Consulting (AstraZeneca/Covance)
09.2015 - 08.2016
Initiative Management Officer
Pew Charitable Trusts
06.2015 - 09.2015
IT Project Manager
STG inc. (Securities and Exchange Commission)
03.2014 - 06.2015
Account and Project Manager
National Student Clearinghouse Research Center
03.2011 - 03.2014
Account Manager of Language Services
JTG.
06.2010 - 02.2011
Human Resource Analyst
World Bank
05.2008 - 06.2010
PMP
ITIL
Master of Science - Intelligence Analysis
Johns Hopkins University
Bachelor of Arts - Government and International Politics
George Mason University
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