Vivian Miranda
Belton
Summary
Dedicated service coordinator with over 5 years of experience in customer relationship management and call handling. Known for strong problem-solving skills and the ability to efficiently resolve client inquiries, contributing to improved service quality and client retention.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Austex Fence and Deck
Austin
03.2020 - Current
- Monitored email and phone communication to provide prompt responses and solutions.
- Coordinated schedules for service appointments
- Communicated with clients to address inquiries and provide assistance.
- Managed service documentation and maintained organized records.
- Assisted in resolving customer issues through effective problem-solving techniques.
- Handled incoming calls and inquiries from customers regarding services offered.
Call Center Representative
Cox Communications
El Paso
02.2017 - 07.2019
- Handled customer inquiries across phone, email, and chat platforms.
- Trained new representatives on call handling and customer service protocols.
- Maintained knowledge of company products, services, and promotions for effective support.
- Escalated unresolved issues to appropriate departments for further assistance.
Education
Some College (No Degree) - Criminal Justice
Central Texas College
Killeen, TXSkills
- Schedule coordination
- Customer communication
- Problem resolution
- Client assistance
- Customer relationship management
- Call handling
- Complaint escalation
- Attention to detail
- Time management
- MS office expertise
- Service documentation
Languages
Spanish
Limited
References
References available upon request.
Timeline
Service Coordinator
Austex Fence and Deck
03.2020 - Current
Call Center Representative
Cox Communications
02.2017 - 07.2019
Some College (No Degree) - Criminal Justice
Central Texas College
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