Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Moore

Roswell

Summary

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Overview

14
14
years of professional experience

Work History

Home Health Aide

Private Care
04.2018 - 08.2021
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Monitored vital signs and reported changes to healthcare professionals for timely interventions.
  • Developed individualized care plans in collaboration with families and medical teams to enhance client well-being.
  • Provided emotional support and companionship, fostering positive relationships with clients to improve mental health.
  • Coordinated transportation and scheduling for medical appointments, ensuring timely access to healthcare services.
  • Evaluated client progress regularly, adapting care strategies based on feedback from patients and families.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Patient Access Representative

Artesia General Hospital
10.2016 - 03.2018
  • Facilitated patient check-in processes ensuring efficient flow in high-traffic environments.
  • Managed insurance verification to minimize delays and enhance patient satisfaction.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Roofing Salesperson

My Metal Wholesale Supply
10.2013 - 12.2014
  • Developed and maintained relationships with contractors to drive sales growth.
  • Conducted product presentations to educate clients on metal roofing solutions.
  • Collaborated with installation teams to ensure timely project completion and customer satisfaction.
  • Managed inventory levels and coordinated supply orders for optimal product availability.
  • Trained new sales staff on product features, benefits, and effective sales techniques.
  • Implemented strategies that improved customer retention and loyalty within the roofing segment.
  • Increased customer satisfaction by providing thorough consultations and accurate project estimates.
  • Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
  • Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.

Medical Assistant

Job Corps Center
05.2010 - 09.2013
  • Administered patient assessments to ensure accurate medical histories and health data collection.
  • Facilitated communication between healthcare providers and patients, enhancing overall care coordination.
  • Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
  • Developed and implemented patient education materials to improve health literacy and compliance.
  • Oversaw inventory management for medical supplies, maintaining adequate stock levels to support operations.
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Assisted in maintaining accurate electronic medical records for improved patient care coordination.
  • Processed insurance claims and verified patient eligibility, ensuring timely reimbursements.
  • Implemented office protocols that streamlined workflow and reduced administrative errors.

Head Teacher

Little Lambs Day Care
02.2008 - 05.2010
  • Developed and implemented age-appropriate curricula to enhance cognitive and social skills.
  • Led staff meetings to align teaching strategies and foster collaborative environment.
  • Evaluated student progress through assessments, providing tailored support for individual needs.
  • Coordinated parent engagement initiatives, strengthening community relationships and communication.
  • Mentored new teachers, sharing best practices for classroom management and instructional techniques.
  • Streamlined daily operations, improving efficiency in lesson planning and resource allocation.
  • Ensured compliance with licensing regulations, maintaining a safe and nurturing learning environment.

Education

Basic Studies

University High School
Roswell, NM
05-2004

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Housekeeping
  • First aid and safety
  • Care plan management
  • Recording vital signs
  • Client documentation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Home Health Aide

Private Care
04.2018 - 08.2021

Patient Access Representative

Artesia General Hospital
10.2016 - 03.2018

Roofing Salesperson

My Metal Wholesale Supply
10.2013 - 12.2014

Medical Assistant

Job Corps Center
05.2010 - 09.2013

Head Teacher

Little Lambs Day Care
02.2008 - 05.2010

Basic Studies

University High School

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