Summary
Overview
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Education
Skills
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Vivian Mosley

Vivian Mosley

Lawrenceville,GA

Summary

Dedicated and accomplished professional with a proven track record of excelling in operations management, human resources, and customer experience arenas. Seeking a senior leadership position where my expertise in optimizing processes, nurturing high-performing teams, and enhancing customer satisfaction can drive transformative results. Leveraging a unique blend of strategic vision and hands-on execution, I am poised to lead cross-functional initiatives that elevate organizational efficiency, employee engagement, and the overall customer journey. Committed to delivering innovative solutions and fostering a culture of excellence, I am ready to contribute to the achievement of business goals and the advancement of a dynamic, forward-looking company.

Overview

21
21
years of professional experience

Work History

Operations Manager

Diversified Labeling Solutions
10.2021 - Current
  • Oversee the end-to-end operational processes within the organization
  • Develop and execute strategic plans, optimize workflows, and manage resources to ensure efficient production and delivery of goods/services
  • Lead cross-functional teams, monitor key performance indicators, and implement process improvements to enhance productivity, reduce costs, and maintain high-quality standards
  • Involved in change management, fostering a culture of continuous improvement, and collaborating with senior leadership to align operational strategies with overall business objectives.

Customer Support Supervisor

Web Industries
02.2019 - 03.2021
  • Led team of skilled customer service representatives and account managers in maintaining strong client relationships, providing reliable support, and overseeing the order process from start to delivery
  • Address inquiries, concerns, and technical issues promptly and effectively
  • Provide resolution to all complex/escalated matters, ensure compliance with industry regulations, and coordinate with various internal departments to safeguard desired and timely outcomes
  • Ensured training and continuous feedback to enhance the team's technical knowledge and customer service skills, contributing to overall customer satisfaction and loyalty within the aerospace sector.

Specialty Coordinator

Kaiser Permanente
01.2017 - 02.2019
  • Managed a specific area of healthcare services or departments within a medical facility
  • Collaborated with medical professionals, administrative staff, and other stakeholders to ensure seamless operations and patient care
  • Optimized patient flow, coordinating specialized treatments or procedures, and maintaining compliance with healthcare regulations and protocols
  • Schedule appointments, manage patient records, and address escalated patient-related challenges within the specialty area
  • Provide clear communication while ensuring high-quality standards and the efficient delivery of healthcare services.

Assistant Manager

Georgia Department of Driver Services
03.2013 - 12.2015
  • Oversaw three of the state's largest driver service centers, ensuring the timely, lawful, and accurate issuance of federally secured identifications and driver's license, serving hundreds of Georgians each day
  • Key responsibilities included team support, customer delivery, compliance, records management, emergency preparedness, and process assistance
  • Led a team of over 20 team members, providing training, development, and oversight in delivering professional service.

Program Coordinator

Gwinnett Medical Center
07.2003 - 11.2010

Education

Political Science - Pre Law / History

Georgia State University

University of Georgia

Six Sigma Global Institute

Skills

  • Leadership and Strategic Thinking
  • Communications and Interpersonal Skills
  • Problem Solving and Decision Making
  • Change Management and Adaptability
  • Human Resources Management
  • Procurement Management

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Timeline

Operations Manager

Diversified Labeling Solutions
10.2021 - Current

Customer Support Supervisor

Web Industries
02.2019 - 03.2021

Specialty Coordinator

Kaiser Permanente
01.2017 - 02.2019

Assistant Manager

Georgia Department of Driver Services
03.2013 - 12.2015

Program Coordinator

Gwinnett Medical Center
07.2003 - 11.2010

Political Science - Pre Law / History

Georgia State University

University of Georgia

Six Sigma Global Institute

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Vivian Mosley