Vivian Napier
Lovettsville,VA
Summary
Experienced Medical Assistant with a strong background in patient care and medical office management. Proven ability to enhance patient satisfaction through effective communication and interpersonal skills. Committed to regulatory compliance and fostering collaborative relationships within healthcare teams. Demonstrates adaptability and problem-solving skills to meet diverse challenges in a fast-paced environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Inova GoHealth Urgent Care
Leesburg, Virginia
09.2023 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained accurate patient medical records for effective treatment.
- Conducted routine laboratory tests, ensuring compliance with safety standards.
- Educated patients on medication use and healthcare procedures effectively.
- Managed appointment scheduling to optimize clinic workflow and efficiency.
- Maintained cleanliness and organization of examination rooms and equipment.
- Communicated effectively with patients regarding their health concerns and needs.
- Collaborated with team members to improve patient care delivery processes.
- Administered injections, immunizations, medications, wound dressings and other treatments according to Providers instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Medical Assistant
Fairfax Radiology Consultants
Lansdowne, VA
01.2022 - 11.2023
- I triage patients and record the pertinent data that is needed for the visit. I ask a serious of questions to identify whether the patient has anything implanted within their bodies. I start IVs for contrast that will be administered later in the procedure. I prepare the MRI machine up with the coil that might be needed for the imaging.
- Collected patient medical histories and accurately documented information in records.
- Educated patients on preparation for imaging procedures and safety protocols.
- Collaborated with healthcare team to enhance patient care and communication efforts.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Inova Health System
Ashburn, VA
02.2018 - 08.2021
- Triage Calls for OB patients
- Schedule Appointments
- Vaccinations
- Blood Draws
- Crossed trained with Primary Care for several months
- Room Patients
- Refill Medications
- Fax
Medical Assistant
Women OBGYN
Sterling, VA
12.2016 - 02.2018
- Blood Draws
- Assist with in office procedures
- Room patients
- Collect copays
- Order supplies
- Assisted physicians with patient examinations and procedures in radiology department.
- Scheduled patient appointments and coordinated follow-up care efficiently.
- Supported billing process by verifying insurance information and patient demographics.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Commonwealth Orthopedic
Reston, VA
03.2015 - 12.2016
- Triage
- Filter incoming calls on clinical line
- Staple/suture removal
- Draw up injections
- Fit patients for braces/boots/splints, patient educate
- Room Patients
- Cast removal
- Prepare lab specimens
Medical Assistant
Women's Wellness Cosmetic Center
Lansdowne, VA
01.2014 - 01.2016
- Schedule appointments
- Triage
- Obtain vitals
- Collect copays
- Assist with in office gynecological surgical procedures
- Draw blood
- Order medical/office supplies
- Send prescriptions to various pharmacies electronically
Medical Assistant/Medical Receptionist
Orthopedic Foot and Ankle Center
Falls Church, VA
03.2012 - 02.2014
- Appointment scheduling/Triage and filter incoming calls
- Insurance verification
- Scan and index medical correspondence into EMR
- Patient Check-in/Check-out
- Patient wound care
- Clean and stock examination rooms
- Procure and inventory durable medical equipment
- Cast removal
Physical Therapy Technician
Biomechanics Physical Therapy
Lansdowne, VA
11.2010 - 03.2012
- Escorted patients to exam rooms and prepped for procedures
- Educated patients on prescribed therapy exercises and post care
- Assisted therapist with procedures, i.e. patient positioning; electronic stimulation; ultrasound; and application of warm/cold packs
- Sterilized and cleaned equipment and examination rooms
- Maintained, managed and procured equipment and therapy instruments
Benefits Specialist
Computer Science Corporation
Chantilly, VA
01.2003 - 11.2010
- Informed clients of benefit eligibility, co-pays and enrollment periods
- Updated clients Medicare Part D eligibility
- Scheduled appointments at pharmacies for annual review of medications
- Resolved pharmaceutical claims
Petroleum Supply Specialist
United States Army
Savannah, GA
12.1999 - 12.2003
- Received and packaged petroleum products
- Managed and maintained inventory
- Disseminated, maintained, and filed equipment records
Education
Associate Degree - Applied Science
Northern Virginia Community College
Sterling, VA05.2020
Skills
- Patient triage
- Team collaboration
- Problem solving
- Electrocardiography (EKG)
- Vital sign monitors
- Ear irrigation
- Quick problem solver
- Customer service
- Clinical and administrative support
- Medical inventory management
- Medical records confidentiality
- Medical terminology
- Phlebotomy techniques
- CPR
- Inventory and supply management
- Restocking lab supplies
Certification
- Certified Medical Assistant
- Commerical Drivers License Class B
Languages
English
Professional
References
References available upon request.
Timeline
Certified Medical Assistant
Inova GoHealth Urgent Care
09.2023 - Current
Medical Assistant
Fairfax Radiology Consultants
01.2022 - 11.2023
Medical Assistant
Inova Health System
02.2018 - 08.2021
Medical Assistant
Women OBGYN
12.2016 - 02.2018
Medical Assistant
Commonwealth Orthopedic
03.2015 - 12.2016
Medical Assistant
Women's Wellness Cosmetic Center
01.2014 - 01.2016
Medical Assistant/Medical Receptionist
Orthopedic Foot and Ankle Center
03.2012 - 02.2014
Physical Therapy Technician
Biomechanics Physical Therapy
11.2010 - 03.2012
Benefits Specialist
Computer Science Corporation
01.2003 - 11.2010
Petroleum Supply Specialist
United States Army
12.1999 - 12.2003
Associate Degree - Applied Science
Northern Virginia Community College
Similar Profiles
Seerut DhillonSeerut Dhillon
Scribe (ACA) / Medical Assistant (MA) at INOVA GoHealth Urgent CareScribe (ACA) / Medical Assistant (MA) at INOVA GoHealth Urgent Care
Lauren PyleLauren Pyle
Patient Care Coordinator at Christiana Care GoHealth Urgent CarePatient Care Coordinator at Christiana Care GoHealth Urgent Care
KAREEMAH WILLIAMSKAREEMAH WILLIAMS
Registered Medical Assistant/Front Desk Receptionist at Christiana Care GoHealth Urgent CareRegistered Medical Assistant/Front Desk Receptionist at Christiana Care GoHealth Urgent Care
Iris CarterIris Carter
Teacher's Assistant at Lovettsville Elementary SchoolTeacher's Assistant at Lovettsville Elementary School
Bartholomew HartBartholomew Hart
VP of Sales, Worldwide at Arka360VP of Sales, Worldwide at Arka360