VIVIAN NARANJO GUZMAN
Hilton Los Angeles Airport
Inglewood,CA
13
years of professional experience
Results-driven Housekeeping Leader with extensive hospitality experience in supervising operations, training staff, and conducting room inspections. Expertise in enforcing cleanliness and quality standards while ensuring efficient daily task completion. Committed to enhancing guest satisfaction through exceptional room presentation and effective service resolution.
Work History
Housekeeping Room Attendant
3 Years 10 Months- Make beds, change linens, dust, vacuum, mop, and thoroughly clean guest room areas and bathrooms.
- Clean and maintain guest rooms according to established hotel cleanliness, sanitation, and presentation standards.
- Inspected rooms for cleanliness and organization to ensure high presentation standards.
- Report maintenance issues and room repairs to the appropriate department for timely resolution.
- Utilized HotSOS hospitality system to document and communicate maintenance and service issues for prompt resolution.
- Provide professional and courteous guest service while responding to guest needs and requests.
- Trained and assisted new employees in housekeeping procedures and cleaning standards to enhance team efficiency.
- Maintain and restock housekeeping carts and supplies throughout the shift.
- Work efficiently while maintaining consistent quality and attention to detail in a fast-paced hotel environment.
ROOM ATTENDANT/ROOM INSPECTOR/Houseman
4 Years 5 Months- Cleaned, dusted, vacuumed, and mopped guest rooms and bathrooms to meet established hotel standards.
- Changed linens, made beds, and replenished amenities to enhance guest comfort.
- Conducted room inspections throughout the day to ensure rooms met cleanliness and quality expectations.
- Identified and reported maintenance concerns and housekeeping issues to ensure guest satisfaction.
- Supported daily housekeeping operations by stocking carts, storage areas, and housekeeping supplies.
- Maintained organized and well-stocked linen storage areas.
- Removed trash and maintained clean, presentable hallways and common areas.
- Delivered requested items and supplies to guest rooms.
- Addressed guest complaints and resolved service concerns to maintain positive guest experiences.
- Communicated information between housekeeping employees and upper management.
- Performed room attendant responsibilities to support daily operations.
- Operated carpet extraction equipment for deep-cleaning and carpet maintenance.
- Assisted with inventory and storage organization.
Part-Time Housekeeping Supervisor
3 Years 9 Months- Supervised daily housekeeping operations to ensure compliance with brand standards and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety procedures.
- Developed cleaning schedules to optimize workflow and maintain high cleanliness standards.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Assigned daily duties and work areas to housekeeping attendants based on room-cleaning priorities and operational needs.
- Inspected completed rooms to ensure employees followed established cleanliness and quality standards.
- Investigated guest complaints related to housekeeping services and equipment and took appropriate corrective action.
- Reviewed room assignments, immediate-clean rooms, and anticipated check-outs to organize daily staffing and workflow.
- Coordinated housekeeping activities with other hotel departments to support efficient hotel operations.
- Trained new housekeeping employees on procedures, expectations, and cleanliness standards.
- Opened and closed housekeeping shifts while ensuring daily responsibilities were completed.
- Assisted with inventory control and supply management.
- Utilized OnQ and supported Lost & Found procedures.
- Communicated operational information between housekeeping staff and management.
Education
GED
Skills
Room Cleaning & Inspection
Cleanliness standards
Housekeeping management
Housekeeping Supervision
Training & onboarding
Staff Mentoring
Complaint Resolution
Guest Communication
Work under pressure
Team Collaboration
Fast learner
Process Improvement
Timeline
Housekeeping Room Attendant
Hilton Los Angeles Airport
11.2022 - CurrentRead More
ROOM ATTENDANT/ROOM INSPECTOR/Houseman
Homewood Suites Hilton
10.2017 - 03.2022Read More
Part-Time Housekeeping Supervisor
Hampton Inn Suites
01.2014 - 10.2017Read More
LYNWOOD HIGH SCHOOL
GED
Read More