Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
Generic

Vivian Ngo

San Jose,CA

Summary

Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

After School Program Coordinator

LifeSTEPS
07.2023 - Current
  • After School Program Coordinator
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Supported children''s social development by facilitating interactions among peers during group activities.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Addressed behavioral issues promptly and effectively, utilizing established disciplinary techniques while maintaining a supportive atmosphere.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Met with parents to discuss student progress and address concerns.

Customer Service Associate

Walgreens Co.
07.2022 - Current
  • Assisted customers with product selection, order entry, and payment processing
  • Monitored customer feedback and confirmed customer satisfaction
  • Built sustainable customer relationships of trust through open and interactive communication
  • Contacted customers to give accurate feedback on the progress of inquiries
  • Placed and canceled customer orders and upgraded accounts
  • Coordinated with other departments to verify customer order fulfillment
  • Referred unresolved customer grievances to designated departments for further investigation
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Customer Service Associate

Food Service Associate

#1 Chinese Kitchen
07.2022 - 09.2022
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Greeted customers at the counter to fulfill requests and answer questions
  • Learned other teammates' work tasks to train as a backup
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies for expected customer loads
  • Took food and beverage orders and conveyed special requests or concerns to the kitchen
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
  • Greeted visitors, answered questions, and accepted payments
  • Stocked condiments, beverages, and plates for diners
  • Developed and maintained positive relationships with customers to enhance service
  • Food Service Associate

Education

High school diploma -

Santa Teresa High School
San Jose, CA
06.2022

Bachelor of Science (B.S) - Chemistry

Evergreen Valley College
San Jose, CA

Skills

  • Time management
  • Customer service
  • Microsoft Excel
  • Childcare
  • Communication skills
  • Learning skills development
  • Merchandising
  • Biliteracy in French and Vietnamese
  • Event Coverage
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Merchandising
  • Biliteracy in French and Vietnamese
  • Expense Tracking
  • Issue Resolution
  • Event coverage
  • Calm Under Pressure

Accomplishments

  • Magna Cum Laude Graduate, Santa Teresa High School, 2022
  • Scholarship Recipient, Vietnamese Association of Professional Women, 2022
  • Scholarship Recipient, Vietnamese people of San Jose, 2022

Awards

  • Magna Cum Laude graduate
  • Honor Roll Fall Semester 2018- Spring Semester 2022
  • Awarded Santa Clara Valley Model United Nations Research Award
  • Certified in Food Handling

Certification

  • California Food Handler Certified, 2022

Languages

English
Native or Bilingual
Vietnamese
Professional Working
French
Limited Working

Timeline

After School Program Coordinator

LifeSTEPS
07.2023 - Current

Customer Service Associate

Walgreens Co.
07.2022 - Current

Food Service Associate

#1 Chinese Kitchen
07.2022 - 09.2022

High school diploma -

Santa Teresa High School

Bachelor of Science (B.S) - Chemistry

Evergreen Valley College

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Vivian Ngo