Vivian Nguyen
Dallas,Tx
Summary
High energy service worker proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations, and excited to be of service to all guests needs at the highest level of professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Hostess
Monarch Restaurant
09.2022 - Current
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Server Assistant
Uchi
03.2022 - 08.2022
- Demonstrated knowledge of menu items, promoting and upselling appetizers or desserts when appropriate.
- Assisted with dining room set up prior to and after service period.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
Server
Benihana
02.2021 - 03.2022
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Science -
Collin County Community College District
Plano, TX2022
High School Diploma -
Sachse High School
Sachse, TX2020
Skills
- excellent communicator
- quick learner and problem solver
- working alcohol knowledge
- great time management
- works well with others
- can speak vietnamese fluently
- extremely motivated to learn
Certification
TABC Certified - 2021
CPR Certified - 2019
Timeline
Head Hostess
Monarch Restaurant
09.2022 - Current
Server Assistant
Uchi
03.2022 - 08.2022
Server
Benihana
02.2021 - 03.2022
Associate of Science -
Collin County Community College District
High School Diploma -
Sachse High School
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