Vivian Omorotionmwan
Crandall,TX
Summary
Dynamic Customer Service Officer with a proven track record at General Electric Company, excelling in complaint resolution and relationship building. Leveraged strong computer proficiency and active listening skills to enhance customer satisfaction, achieving a significant improvement in service delivery efficiency. Committed to exceeding client expectations through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
General Electric Company
Grand Prairie, TX
08.2023 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in processing orders and managing customer accounts.
- Learned company policies and procedures to guide customer interactions.
- Maintained accurate records of customer communications and transactions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Adapted quickly to new software systems for tracking service requests.
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Ambrose Alli University
NIGERIA06-2022
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Relationship building
- Complaint resolution
- Computer proficiency
- Active listening
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
- Order fulfillment
Languages
English
Professional Working
Timeline
Customer Service Officer
General Electric Company
08.2023 - 08.2025
High School Diploma -
Ambrose Alli University