Vivian Opoku
East Hartford
Summary
Detail-oriented and dependable manager with a proven track record in coordinating diverse teams and managing complex projects. Expertise in strategic planning, operational improvement, and fostering collaborative environments has consistently enhanced efficiency and productivity while upholding high-quality standards. Successfully implemented innovative solutions that drove positive organizational changes. Seeking a role that values hard work and dedication.
Overview
15
15
years of professional experience
Work History
Office Manager/Payroll Specialist
Purple Hearts Homecare
Manchester
07.2017 - Current
- Oversaw facility operations to guarantee safety, security, and proper maintenance.
- Review and ensure efficiency in operational reports.
- Implemented procedural and policy adjustments for better operational efficiency.
- Processed payroll ensuring accurate payment.
- Consolidated employee time, production metrics, and payroll information from various records.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Recruited and trained new employees to meet job requirements.
- Responded to customer inquiries via phone or email in a professional manner.
Front Desk Receptionist
H&R Block
Brooklyn
01.2016 - 04.2016
- Facilitated client appointments with efficient coordination.
- Connected new clients to suitable tax professionals.
- Handled inbound and outbound calls professionally.
- Maintained a clean and organized office environment.
- Processed client payments efficiently.
Office Assistant
Math Department, Medgar Evers College
Brooklyn
09.2014 - 12.2014
- Managed telephone communications effectively.
- Ensured timely distribution of mail to faculty members.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Office Assistant
Research Foundation Inc.
Brooklyn
02.2014 - 06.2014
- Supported students and faculty with informational requirements.
- Conducted telephonic interactions.
- Coordinated faculty member meetings.
Ambassador/Front Desk Receptionist
Mount Sinai Medical Hospital
NY
06.2010 - 12.2010
- Provided maps and hospital information to visitors.
- Conducted efficient call management tasks.
- Guided visitors to appropriate patient rooms and Nurses' Station.
- Coordinated volunteer assignments to various hospital stations.
Education
MBA - Business Management
New England University
Manchester, CT10.2023
Bachelor of Science - Public Health
Goodwin University
East Hartford, CT12.2019
Associate of Applied Science - Occupational Studies Degree, Medical Assisting
Mildred Elley College
New York, NY06.2017
Phlebotomy Training Certificate -
Montefiore Medical Center
Bronx, NY12-2016
Skills
- Payroll administration (ADP & Quickbooks)
- Operational efficiency
- Policy implementation
- Document management
- Contract review
- Customer service
- Team building
- Employee training
- Communication skills
- Time management
Current Licensure Certification
- Certified, EKG and Phlebotomy, Current
- BLS: CPR/AED – American Heart Association, 04/01/17 – Current
Languages
English
Professional
Asanti/Twi
Elementary
Timeline
Office Manager/Payroll Specialist
Purple Hearts Homecare
07.2017 - Current
Front Desk Receptionist
H&R Block
01.2016 - 04.2016
Office Assistant
Math Department, Medgar Evers College
09.2014 - 12.2014
Office Assistant
Research Foundation Inc.
02.2014 - 06.2014
Ambassador/Front Desk Receptionist
Mount Sinai Medical Hospital
06.2010 - 12.2010
MBA - Business Management
New England University
Bachelor of Science - Public Health
Goodwin University
Associate of Applied Science - Occupational Studies Degree, Medical Assisting
Mildred Elley College
Phlebotomy Training Certificate -
Montefiore Medical Center
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