Vivian Ortiz
Gibsonton
Summary
Specialized in delivering diverse hair services, including full highlights, full color, balayage, perms, and haircuts, to enhance overall client satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Glam & Glow Studio
01.2023 - Current
- Esthetician, facials, body contouring, hairstyle, full cosmetologist
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Provided a wide range of hair services including cutting, styling, coloring, and treatments to clients
- Demonstrated expertise in various hair techniques such as balayage, highlights, and ombre
- Consulted with clients to understand their desired hairstyles and offered professional recommendations based on their hair type and face shape
- Managed client appointments effectively to minimize wait times and maximize customer satisfaction
- Stayed up-to-date with the latest trends in hairstyling through continuous education and attending industry events
Cosmetology Instructor
Empire Beauty School
08.2018 - 12.2022
- Provide engaging classroom and hands-on instruction in cosmetology theory and practical skills.
- Demonstrate and teach techniques in hair cutting, coloring, styling, skincare, and nail care.
- Supervise students performing services on clients, ensuring safety and professionalism.
- Prepare lesson plans and follow the approved curriculum.
- Evaluate and document student progress and attendance.
- Maintain a positive, motivating classroom environment.
- Stay updated with current industry trends, products, and state board regulations.
- Assist students in preparing for their state board exams and future careers.
Cosmetologist/Esthetician
Belleza Salon and Spa
01.2011 - 05.2018
- Esthetician and Cosmetologist
- Provided exceptional hairstyling services to clients, ensuring their satisfaction and repeat business
- Demonstrated expertise in a wide range of hair cutting techniques, including precision cuts, layered cuts, and fades
- Stayed up-to-date with the latest trends in hairstyles and attended regular training sessions to enhance skills
- Performed various hair treatments such as deep conditioning, keratin treatments, and scalp massages to improve the health and appearance of clients' hair
- Expertly colored clients' hair using a variety of techniques including highlights, balayage, ombre, and root touch-ups
- Styled hair for special occasions such as weddings, proms, and photo shoots to create stunning looks that matched the client's vision
- Built strong relationships with clients through excellent communication skills and attentive customer service
- Participated in industry events such as trade shows or workshops to stay updated on emerging trends/techniques
- Collaborated with salon management to develop pricing strategies that maximized profitability while remaining competitive in the market
- Mentored new hairstylists by providing guidance on client consultations, styling techniques, and product knowledge
Cosmetology Instructor
Manhattan Cosmetology school
07.2005 - 12.2010
- Cosmetology instructor, hairdresser
- Performed a wide range of esthetic treatments including facials, chemical peels, microdermabrasion, and waxing
- Customized skincare regimens for clients based on their individual needs and concerns
- Utilized advanced techniques such as LED light therapy and ultrasound to enhance treatment results
- Developed and delivered engaging lesson plans to a diverse group of students
- Implemented effective classroom management strategies to create a positive and productive learning environment
- Collaborated with colleagues to develop curriculum materials and align instructional goals across grade levels
- Incorporated technology tools into lessons to enhance student engagement and understanding
- Led extracurricular activities such as clubs or sports teams, fostering teamwork and leadership skills among students
- Adapted instructional strategies based on ongoing assessment data to meet the individual needs of each student
- Created a positive classroom culture that promoted respect, inclusivity, and active participation from all students
- Collaborated with other instructors on interdisciplinary projects that integrated multiple subject areas
- Provided guidance for college applications or career planning by offering advice on course selection or writing recommendation letters
- Incorporated real-world examples into lessons to make content more relatable for students
- Utilized data-driven instruction techniques to monitor student progress and adjust teaching methods accordingly
Manager
Taiga salon
11.2003 - 04.2005
- Salon management, retail, customer service, hairdressers
Cosmetologist
Fantastic Sams
04.2001 - 10.2003
- Color, highlights, haircut, perms
Cosmetologist
Magdas Spa
01.1996 - 07.2000
- Working at hairdressers and Esthetician
Education
undefined
Trade school
Business administration
Universidad puerto rico
Cayey, PR06.1998
Associate's degree - Cosmetology
Southwest Minnesota State University
06.1995
Skills
- Applied advanced hair styling methods to create personalized looks for diverse clientele
- Facilitated team performance and operational efficiency to enhance customer service as Assistant Manager
- Oversaw classroom activities to promote student engagement and learning outcomes Developed and implemented lesson plans aligned with curriculum standards Mentored junior educators to improve teaching strategies and effectiveness
- Oversaw facial treatment sessions, ensuring high standards of service and client satisfaction Developed personalized skincare plans to address individual client needs and concerns Trained junior staff on best practices for facial treatments and client
- Oversaw daily laundry operations to maintain high standards of cleanliness and efficiency
- Utilized strong organizational skills to enhance team efficiency and productivity
- Performed microdermabrasion procedures to promote skin rejuvenation and client satisfaction
- Performed dermabrasion techniques to support patient skincare goals and improve overall satisfaction
- Developed and implemented effective merchandising displays to optimize customer engagement and support retail operations
- Oversaw hair coloring processes to ensure client satisfaction and adherence to safety standards Developed and implemented color consultation strategies to enhance client experience
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Managed operations to enhance efficiency and streamline processes
- Led initiatives to increase customer engagement through targeted upselling strategies Developed training materials for staff to improve upselling techniques and customer interactions Fostered a collaborative environment to share best practices in sales enhancement
- Oversaw front desk operations to enhance guest experiences and streamline service delivery
- Oversaw daily retail operations to enhance customer experience and drive sales growth Implemented strategies to optimize inventory management and reduce stock discrepancies
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Executed disinfection protocols to maintain hygiene standards and prevent contamination
- Managed inventory control systems to support efficient supply chain operations
- Dermabrasion
- Management
- Sales
Certification
Cosmetology License
Languages
Spanish
English
Bilingual
Timeline
Licensed Cosmetologist
Glam & Glow Studio
01.2023 - Current
Cosmetology Instructor
Empire Beauty School
08.2018 - 12.2022
Cosmetologist/Esthetician
Belleza Salon and Spa
01.2011 - 05.2018
Cosmetology Instructor
Manhattan Cosmetology school
07.2005 - 12.2010
Manager
Taiga salon
11.2003 - 04.2005
Cosmetologist
Fantastic Sams
04.2001 - 10.2003
Cosmetologist
Magdas Spa
01.1996 - 07.2000
undefined
Trade school
Business administration
Universidad puerto rico
Associate's degree - Cosmetology
Southwest Minnesota State University