Vivian Paliotta
Ridgewood,NJ
Summary
Dedicated Child Care Administrator oversees operation and instructional leadership at daycare and preschool facilities. Trains and supervises staff, sets instructional objectives and builds rapport with parents. Brings over 10 years of experience in roles of similar capacity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Apple Montessori Schools
2022.06 - Current
- Oversee daily operations and curriculum development for 12 classrooms ensuring educational trends and standards.
- Recruit highly qualified staff through proactive recruitment efforts at job fairs and online platforms in collaboration with recruiting team.
- Improved retention rates 25% by cultivating a positive work environment that foster employee engagement, and boost overall team morale.
- Evaluate employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness
- Conduct tours, program registration and recruit new students for admission; Increased enrollment 20% in 2022-2023 school year by implementing targeted marketing strategies.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Manage budget and resources effectively, ensuring smooth operation of preschool facility by streamlining administrative processes reducing operational costs by 15%.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Optimize scheduling practices to increase staff coverage during peak hours without increasing overall labor costs.
- Work closely with organizational leadership and board of directors to guide operational strategy
- Plan, develop, schedule, and provide in-service training and evaluation of childcare staff; Promote culture of collaboration among staff members by coordinating team-building activities and workshops.
- Create safe learning environment through regular safety drills practice and adherence to established protocols during emergencies.
- Maintain accurate and timely educational assessments and progress notes for all assigned students.
- Confer with parents on a regular basis to discuss development of their enrolled children.
- Manage bi-weekly payroll for over 65 employees, and maintain employee data and timecards in Payroll/Human Resource Platform (Paylocity)
Assistant Director
Apple Montessori Schools
2019.08 - 2022.06
- Assisted Director with overall building management.
- Ensured children are supervised at all times.
- Ensured that school and staff conform to federal, state, and local rules, regulations, and licensing requirements.
- Assisted Director in recruiting and scheduling children for school; maintain accurate records on children enrolled in program to include their development, attendance, immunization and general health; conduct program registration, and maintain appropriate files and waiting lists.
- Ordered and maintained child care supplies and equipment.
- Maintained accurate and timely educational assessments and progress notes for all assigned students.
- Maintained ratios at all times, kept attendance records of children throughout day.
- Oversaw and supervised aftercare program.
- Ensured equipment and facility is clean, well maintained at all times.
- Documented all injuries of children and staff and report to appropriate individual(s).
- Conducted parent observations and tours.
- Conducted weekly staff meetings and weekly teacher curriculum meetings.
- Maintained confidential student, parent and/or school information in accordance to company policies.
- Performed all such related and non-related duties as may be assigned from time to time.
Office Manager
Studio L Dance Company
2013.09 - 2019.08
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Executive Assistant to the Managing Director
Salans LLP
2009.07 - 2013.09
- Supported law firm's managing partner, prepared legal documents and contracts; Prepared monthly client billing;
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning
- Used advanced software to prepare documents, reports, and presentations.
- Organized and coordinated conferences and monthly meetings.
- Served as trusted advisor to Managing Director, offering valuable insights and recommendations based on extensive knowledge of company policies and procedures.
- Managed calendar, emails and client relationships; Scheduled meetings and appointments;
- Handled accounts payable and receivable, prepared bank deposits, controlled inventory, and maintained equipment and technology;
- Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and more;
- Completed staff orientation seminars for approximately 30 attorneys, paralegals, legal secretaries and support staff.
Client Service Manager
Catalina Marketing Corporation
2004.09 - 2008.01
- Met with clients to determine their needs to guide them through marketing programs.
- Work with sales team to build and maintain client relationships with proactive service.
- Tracked and evaluated program results to maintain optimal level of service.
- Improved customer satisfaction and deepened client relationships with proactive service.
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Created customer support strategies to increase customer retention.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Assistant to Vice President of Sales & Marketing
Decleor USA
1999.08 - 2004.09
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed relationships with vendors and creative agencies.
- Created newsletters and press releases. Sent marketing materials out for vendor promotions, and to client referrals/leads; Processed account requests regarding marketing promotions.
- Assisted in organizing product launches, press events, trade shows and sales meetings.
- Created sales reports, made travel arrangements. Maintained files, answered phones, prepared expense reports, handled correspondence and memos; and other special projects as assigned.
Education
Bachelor of Arts - History
Pace University
New York, NY05.1994
Skills
- Office administration
- Financial Oversight
- Scheduling
- Staff Management
- Purchasing
- Strategic Planning
- Office management
- Performance improvement
- Staff Evaluation
- Team Management
- Fluent in Spanish
- Microsoft Office
- CRM
- Procare
- Paylocity
Certification
- CPR, AED & First Aid Certificate 2024
- North American Montessori Certification
Timeline
Director
Apple Montessori Schools
2022.06 - Current
Assistant Director
Apple Montessori Schools
2019.08 - 2022.06
Office Manager
Studio L Dance Company
2013.09 - 2019.08
Executive Assistant to the Managing Director
Salans LLP
2009.07 - 2013.09
Client Service Manager
Catalina Marketing Corporation
2004.09 - 2008.01
Assistant to Vice President of Sales & Marketing
Decleor USA
1999.08 - 2004.09
Bachelor of Arts - History
Pace University
- CPR, AED & First Aid Certificate 2024
- North American Montessori Certification
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