Vivian Peacock
Alapaha,GA
Summary
Dynamic sales professional with proven success at Farmer’s Home Furniture, excelling in customer service and cash handling. Recognized for achieving monthly sales targets through effective problem-solving and teamwork. Skilled in building rapport and delivering exceptional client experiences, driving repeat business and enhancing overall satisfaction. Reliable and goal-oriented with a flexible schedule.
Overview
22
22
years of professional experience
Work History
Sales Associate
Farmer’s Home Furniture
01.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store front.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Credit Representative
Farmer’s Home Furniture
09.2020 - 01.2021
- Managed collection work and contacted customers to collect delinquent balances.
- Streamlined credit application processes by enhancing communication with sales teams and underwriting departments.
- Handled general office tasks including filing and phone answering.
- Delivered customer payment solutions via phone and in person.
Server
Ole Times Country Buffett
12.2006 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery items.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Call Center Representative
CDK Global
01.2004 - 12.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Berries County High School
Nashville, GA06.1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
Timeline
Sales Associate
Farmer’s Home Furniture
01.2021 - Current
Credit Representative
Farmer’s Home Furniture
09.2020 - 01.2021
Server
Ole Times Country Buffett
12.2006 - 07.2020
Call Center Representative
CDK Global
01.2004 - 12.2006
High School Diploma -
Berries County High School
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