Summary
Overview
Work History
Education
Skills
Languages
Links
Timeline
Generic

Vivian Perez

Fort Worth

Summary

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

RaceTrac
01.2025 - Current
  • Supervised daily store operations to ensure compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and operational efficiencies.
  • Developed schedules to optimize labor resources while minimizing overtime expenses.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained new employees on office procedures and software applications, fostering team integration.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.

Guest Service Associate

RaceTrac Petroleum, Inc.
11.2022 - Current
  • Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
  • Managed cash transactions accurately, ensuring compliance with company policies and procedures.
  • Trained new associates on operational standards and customer engagement techniques.
  • Assisted in inventory management, maintaining stock levels and organization of merchandise displays.
  • Collaborated with team members to streamline workflows, improving service delivery efficiency.
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.

Warehouse Associate

Amazon Flex
06.2021 - Current
  • Operated warehouse equipment to efficiently process incoming and outgoing shipments.
  • Conducted inventory audits to ensure accuracy and maintain optimal stock levels.
  • Monitored delivery schedules, ensuring timely and accurate dispatch of packages.
  • Utilized warehouse management systems for tracking inventory movements effectively.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Sales Associate

Luxottica-Oakley
11.2020 - 10.2021
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Managed product displays to optimize visual merchandising and drive sales performance.
  • Trained new sales associates on product knowledge and sales techniques, fostering team development.
  • Analyzed customer feedback to identify trends and improve service offerings effectively.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High school diploma -

North Side High School
Fort Worth, TX
06.2020

Skills

  • Problem-solving
  • Customer service
  • Team building and leadership
  • Attention to detail
  • Data entry
  • Microsoft office
  • Schedule and calendar management
  • File organization
  • File management
  • Telephone reception
  • Word processing

Languages

English - Expert
Spanish - Intermediate

Links

https://www.indeed.com/m/viewjob?jk=dc447a007113bade&from=native

Timeline

Assistant Store Manager

RaceTrac
01.2025 - Current

Guest Service Associate

RaceTrac Petroleum, Inc.
11.2022 - Current

Warehouse Associate

Amazon Flex
06.2021 - Current

Sales Associate

Luxottica-Oakley
11.2020 - 10.2021

High school diploma -

North Side High School