Vivian PHAM

Dynamic server with extensive experience at JOEY Southcenter, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction through personalized interactions and strong team collaboration. Recognized for managing high-volume dining efficiently while maintaining food safety standards and resolving conflicts to ensure a seamless dining experience. I'm a motivated and dedicated server with a strong track record of delivering exceptional customer service in fast-paced environments. I pride myself on efficiently managing tables while working closely with kitchen staff to ensure smooth operations and happy, satisfied guests. My multitasking skills and keen attention to detail help create a seamless and enjoyable dining experience every time. With an upbeat and friendly demeanor, I’m always anticipating customers' needs and going the extra mile to make their time at the restaurant memorable.

As an enthusiastic and reliable professional, I’m committed to offering top-notch service and creating lasting impressions for each guest. Whether it’s addressing concerns or resolving issues quickly, I thrive in high-pressure situations and maintain a positive attitude. I also understand the importance of menu knowledge, whether it’s making tailored recommendations or accommodating special requests, including allergies, to ensure a personalized and safe dining experience for all.

• I was given a leadership role of "runner and expo lead"/ head runner at Din Tai Fung after only 3 months of employment with no prior restaurant experience. This is attests to my ability to rapidly and efficiently adapt in new work environments.
• I have received dozens of 5 star reviews highlighting my stellar service and extensive menu knowledge (can be found under "reviews" for JOEY Southcenter). I've consistently remained in the top 5 servers when it comes to reviews.