Vivian Piper
Arlington
Summary
Previously licensed cosmetologist and experienced retail sales manager with 30+ years in customer service, leadership, and business operations. While I built a successful career in retail management, my true passion has always been cosmetology especially natural hair care and styling. Now returning to the beauty industry, I am eager to help clients embrace their natural hair through healthy hair practices, protective styling, and personalized care. With my combined background in business and beauty, I excel at creating a welcoming salon experience while building strong client relationships.
Overview
25
25
years of professional experience
Work History
Supervisor
Club Monaco
06.2024 - Current
- Upheld company policies and safety standards, maintaining a secure and organized store environment.
- Improved efficiency by streamlining inventory, merchandising, and cash handling, reducing errors by 10%.
- Maintained visual standards to increase foot traffic and enhance customer experience.
- Partnered with upper management to develop strategies and contribute to business goals.
General Manager
Nina Berenato Jewelry
03.2024 - 06.2024
- Spearheaded daily operations including cash handling, ensuring accuracy in deposits, and maintaining financial integrity.
- Orchestrated successful customer events, with a minimum budget of $1000, enhancing brand engagement and fostering client relationships.
- Implemented a meticulous sales tracking system, personally calculating sales for each retail associate to optimize performance and identify growth opportunities.
- Managed inventory procurement, from jewelry selection to essential supplies like toilet paper, ensuring adequate stock levels to meet customer demand.
- Utilized "Paychecks" platform for comprehensive HR management, including payroll administration, timekeeping, scheduling, and incentive programs such as bonuses, streamlining employee management processes.
General Manager
Scotch & Soda
10.2023 - 01.2024
- Executed strategic visual merchandising initiatives, adhering to both low and high density per store standards, to optimize product presentation and enhance customer experience.
- Oversaw stock room operations, ensuring efficient inventory management and timely replenishment to meet customer demands.
- Navigated the challenges of the store filing bankruptcy, effectively preparing the store for closure while maximizing sales through innovative strategies.
- Successfully managed operations during the closing phase, handling all responsibilities single-handedly alongside the assistant manager, including selling furniture, packaging POS systems, and liquidating remaining inventory.
Multi-Store Manager
Sunglass Hut
10.2017 - 09.2023
- Utilizes The Sunglass Hut Experience (SGH) tools to consistently deliver sales plan and company objectives
- Analyzed financial data to identify trends in store performance and develop strategic plan for weekly and monthly goals
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure.
- Investigated discrepancies in sales records or inventory counts; took appropriate steps towards rectifying any errors found.
- Scheduled shifts for all employees across multiple locations using the payroll system Kronos.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Le Creuset
07.2016 - 10.2017
- Establish and maintain a safe work environment and ensure ongoing safety training and awareness
- Ensure store standards are met and maintained such as demos, visuals, cleanliness, signage, safety, etc
- Facilitates an environment where all associates are treated fairly and with dignity and respect.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Assess performance and provide on-going feedback; Complete and deliver performance appraisals
- Generated sales leads by attending industry events and networking opportunities.
Pt. Supervisor
Pandora Jewelry
07.2015 - 07.2016
- Assisted customers in selecting the perfect Pandora jewelry piece for their needs.
- Provided detailed product information and answered customer questions regarding Pandora products.
- Demonstrated excellent customer service skills while interacting with customers on the sales floor.
- Adhered to all company policies and procedures relating to merchandise management and security.
Manager
Joe's Jeans
09.2012 - 02.2016
- Managed a staff of 10+ people to drive sales, meet guidelines, and corporate operation deadlines in a store with revenues of $329,000 annual.
- Trained and developed all associates and managers on product knowledge, sales techniques, denimology, and the art of selling.
- Built a clientele program to contact customers as new merchandise arrives and to notify them about promotions
- Worked with my area manager and mall marketing director to gain new opportunities to drive additional business
- Continually motivate the team to drive sales, clientele, and achieve sales goals.
Manager
Picture Me Portrait Studio
10.2010 - 09.2012
- Set up lighting equipment and adjust camera settings to capture desired images.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Edit photos using Adobe Photoshop and other software applications.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
Sr. Asst Manager
Chico's FAS
02.2000 - 09.2009
- Conceptualized and orchestrated a sophisticated and exclusive high-end fashion show, curated for discerning clientele, showcasing the latest couture collections in a glamorous setting to elevate the brand experience for our esteemed customers
- Established and nurtured key customer relationships, leveraging customer feedback to inform business decisions and enhance the overall shopping experience.
- Leveraged a personalized approach, utilizing client preferences and purchase history to provide tailored product recommendations and enhance the overall shopping experience.
- Provided guidance on product selection decisions when needed, as well as offering advice on styling options for customers.
Education
Bachelors Degree in Fashion Merchandising, Associates of Applied Arts -
Bauder Fashion College
Bachelors Degree in Business Management, Associates of Applied Science in Business Administration -
Everest College
Cosmetology
Aladdin Hair College
Austin, TX05-1991
Skills
- Self motivated leader
- Schedule Management
- Financial Administration
- Merchandising and Visual Presentation
- Policy Development and Enforcement
- Organizational Structuring
- Business Growth Initiatives
- Payroll trained and experience using Kronos and ADP software
- Computer literate in Microsoft
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Supervisor
Club Monaco
06.2024 - Current
General Manager
Nina Berenato Jewelry
03.2024 - 06.2024
General Manager
Scotch & Soda
10.2023 - 01.2024
Multi-Store Manager
Sunglass Hut
10.2017 - 09.2023
Manager
Le Creuset
07.2016 - 10.2017
Pt. Supervisor
Pandora Jewelry
07.2015 - 07.2016
Manager
Joe's Jeans
09.2012 - 02.2016
Manager
Picture Me Portrait Studio
10.2010 - 09.2012
Sr. Asst Manager
Chico's FAS
02.2000 - 09.2009
Bachelors Degree in Business Management, Associates of Applied Science in Business Administration -
Everest College
Bachelors Degree in Fashion Merchandising, Associates of Applied Arts -
Bauder Fashion College
Cosmetology
Aladdin Hair College
Similar Profiles
BRADLEY MICKELSONBRADLEY MICKELSON
General Manager at Club MonacoGeneral Manager at Club Monaco
Jason BlackwellJason Blackwell
District Manager at Club MonacoDistrict Manager at Club Monaco
Tareq NabeelTareq Nabeel
Back of House Member-Occasional Sales Associate-PT at Club MonacoBack of House Member-Occasional Sales Associate-PT at Club Monaco
LUCIA SOLISLUCIA SOLIS
Clothes Seller at CLUB MONACOClothes Seller at CLUB MONACO
STEVEN KAMMSTEVEN KAMM
Material Handler - Laborer at MeiterMaterial Handler - Laborer at Meiter