Vivian Pittman-Latham
Receptionist
New Haven,CT
Summary
Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Receptionist
Harty Press
New Haven, CT
10.2015 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responded to customer needs through competent customer service and prompt problem-solving.
Case Worker
Energy Assistance Program Community Action Agency
New Haven, CT
09.2007 - 05.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Assistant
Yale Dermatology
New Haven, CT
03.2005 - 07.2007
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Research Assistant
Yale Nathan Smith Clinic, AIDS Clinical Trials
New Haven, CT
02.2002 - 04.2005
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Planned, modified and executed research techniques, procedures and tests.
- Organized paperwork, including participant-informed consent waivers and research scope documentation.
Education
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
SCSU
New Haven, CT 04.1975 - 05.1979
Associate of Science - Phelbotomy
South Central Community College/Now Gateway
New Haven, CT 01.1989 - 05.1992
Skills
Telephone etiquette
undefinedTimeline
Receptionist
Harty Press
10.2015 - 03.2020
Case Worker
Energy Assistance Program Community Action Agency
09.2007 - 05.2009
Medical Assistant
Yale Dermatology
03.2005 - 07.2007
Research Assistant
Yale Nathan Smith Clinic, AIDS Clinical Trials
02.2002 - 04.2005
Associate of Science - Phelbotomy
South Central Community College/Now Gateway
01.1989 - 05.1992
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
SCSU
04.1975 - 05.1979
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