Vivian Platt
Swansboro,North Carolina
Summary
Energetic with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Adaptable, and accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
1
1
year of professional experience
Work History
Scooper
Sol Bowls
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Increased sales through upselling additional toppings and menu items to customers.
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
- Mastered the art of scoop sizing, delivering consistent portions each time for maximum customer satisfaction.
- Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
- Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.
- Facilitated smooth handover between shifts by communicating essential information about current inventory levels, cash register status, and any outstanding tasks.
Service Member
Taco Bell
04.2024 - Current
- Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
- Evaluated personnel performance and provided constructive feedback for improvement purposes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Improved operational readiness with thorough training exercises and evaluations.
- Strengthened relationships with community partners through outreach initiatives and joint training events.
- Worked weekends and long hours in deployed locations to complete tasks.
- Upheld code of conduct and maintained professionalism in stressful situations.
Food Preparation Worker/Server
Swansboro Moose Lodge
08.2023 - Current
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles
- Labeled containers with contents and date before storing food items in freezers or coolers; rotated stock so oldest items were used first
- Responded quickly to customer requests regarding orders while maintaining a positive attitude towards customers
- Operated kitchen equipment
- Loaded trays with eating utensils, napkins, and condiments
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
Education
Swansboro High
Skills
- Surface sanitation
- Equipment Sanitation
- Safe Food Handling
- Time Management
- Problem Solving
- Teamwork Abilities
- Prep Station Maintenance
- Organizational Skills
- Food safety knowledge
- Cleanliness and Organization
- Reliability and punctuality
- Motivation and Initiative
Personal Information
Title: Food Preparation Worker/Server
References
References available upon request.
Timeline
Service Member
Taco Bell
04.2024 - Current
Food Preparation Worker/Server
Swansboro Moose Lodge
08.2023 - Current
Scooper
Sol Bowls
Swansboro High
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