Vivian Priest
Alba,TX
Summary
Driven Assistant Manager with a proven track record at Goodwill, enhancing customer satisfaction and streamlining operations. Excelled in staff management and workload management, fostering team motivation and leveraging product knowledge for superior service. Demonstrated expertise in money handling, reducing discrepancies by a notable margin. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Goodwill
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
PitStop
10.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Merchandiser
The News Group
03.2018 - 10.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
Education
GED -
STAMFORD CHRISTIAN ACCADEMY
Stamford, TX05.1985
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
Timeline
Assistant Manager
Goodwill
05.2023 - Current
Assistant Manager
PitStop
10.2020 - 04.2023
Merchandiser
The News Group
03.2018 - 10.2022
GED -
STAMFORD CHRISTIAN ACCADEMY
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