Vivian Proctor
Covina,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
18
18
years of professional experience
Work History
Professional Relations Coordinator/Front Desk Receptionist
Joseph Paul Fuentes, DDS
Arcadia, CA
05.2006 - 12.2021
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Booked patient appointments and managed treatment details using Perio-exec software.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Explained treatment procedures and instructed patients on home care guidelines.
- Completed patient referrals to other medical specialists.
- Produced highly accurate internal and external letters and memoranda.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Engaged in professional networking to maintain strong relationships with communications and dental professionals to drive partnerships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Supervision of 9 employees and quarterly visits to 30+dental practices
- Arranged conference, meetings and trave reservations for office personnel
- Manage doctors schedule - arrange lunch meetings and dental seminars
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Dental Assistant
Gene Shapiro, DDS
Glendale, CA
01.2004 - 01.2006
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Documented patient dental health information, medical history and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Jack Liao, DDS
La Puente, CA
04.2003 - 01.2004
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Dental Assisting
Bryman College
Rosemead, CA05.2003
Skills
- Detail-Oriented
- Problem Solving
- Time Management
- Community Relationship Building
- Schedule Coordination
- Decision Making
- Event Planning
- Multi-Line Phone Systems
- Payment Processing
- Bookkeeping Support
Timeline
Professional Relations Coordinator/Front Desk Receptionist
Joseph Paul Fuentes, DDS
05.2006 - 12.2021
Dental Assistant
Gene Shapiro, DDS
01.2004 - 01.2006
Dental Assistant
Jack Liao, DDS
04.2003 - 01.2004
Dental Assisting
Bryman College
Similar Profiles
Kortney SalineKortney Saline
Lead Dental Assistant at Joseph D Tenney DDSLead Dental Assistant at Joseph D Tenney DDS
LaQuita WarnerLaQuita Warner
Lead Dental Assistant at Paul Shelor DDSLead Dental Assistant at Paul Shelor DDS
Carrington WhiteCarrington White
Dental Assistant at Paul B. Lavine DDSDental Assistant at Paul B. Lavine DDS