Vivian Ramirez
Tustin,CA
Summary
I am a self-motivated with a strong sense of personal responsibility. I learn quickly and adapt to new situations while always maintaining a solution oriented and positive outlook. I enjoy my 16 years banking career and I find happiness and satisfaction in being a support to a team, contributing growth, knowledge and excellence.
Overview
19
19
years of professional experience
Work History
Loan Assistant
Pacific Western Bank
03.2022 - 05.2023
- Assisted loan processors with loan processing duties including insurance and tickler updates
- Processed request for loan payments,loan advances and wire request
- Assisted with general office duties
- Assisted with UCC filing and extensions
- Assisted with research of business docs and verified titles to assure all details were correct
- Assisted with various loan processor duties
Branch Ops Specialist / HOA
Pacific Western Bank
03.2019 - 03.2022
- Knowledge and understanding of opening Business, Trust and Personal Accounts. With understanding of business formation documents and CIP requirement and procedures.
- Assisted at the teller line and the new account team with necessary.
- Assisted and conducted monthly Cash counts and monthly branch certifications.
- Processed daily branch balancing, cash orders, and foreign cash orders. Processed morning callback, and account maintenance review.
- Promoting bank products and cold calling
- Knowledge of Bank Procedures and Policies
- Trained, mentor, supervised new and current Tellers
- Provided excellent customer service by developing strong client relationships through consistent communication and attentive service.
- Promoted and assisted in training/mentoring in a focus environment for staff, leading to a better overall performance.
- Oversaw and assisted in daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Followed all company policies and procedures to deliver quality work.
- Attended special event to develop relationships with key clients and partners to drive growth.
- Collaborated with internal departments to best assist our clients and team.
- Wire Processing
- Promote bank products and services by identifying opportunities to cross sell.
Sr. Quality Control Analyst
Opus Bank
08.2013 - 11.2018
- Our team reviews every personal and business account opened by the branches.
- We verify all formation documents, CIP, and that all accounts are opened according to company's procedures.
- All accounts are entered into a monthly Excel sheet where I would monitor until all errors or pending documentation were completed.
- Knowledge of CIP, Regulations and Business Formation documents
- Assist team member with questions about opening account, documents, and system coding
- Process morning reports for our department, keep open communication with Retail team and management
- Trained QC team as we quickly grew, and assisted the team with questions to better assist branches.
Wire Transfer Specialist
Opus Bank
- Post incoming wires with accuracy to the correct account and notifying the corresponding department or branch
- With accuracy input client's out going wire request to Wire exchange
- Reviewed all manually input out going wires assuring accuracy, once wire was processed email the corresponding branch or departing
- Understanding approval limits and authority
- Phone verification with all client-initiated wires by accurately identifying the client on the phone and confirming outgoing wire instructions
- Familiar with purchasing foreign currency through Wells Fargo.
Sr. Client Experience Professional
Opus Bank
- Open Business, Trust, Estates and Personal Accounts.
- Knowledge of Business Formation,Trust, Estates documents as well as clear understanding of the CIP program and red flags.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent customer services while working in an fast paced environment, providing time efficient service.
- Supervised the teller line and lunch schedules, approving large deposits, working the vault duties making sure everyone is branch and team are within limit, assisting on the teller line as necessary.
- Weekly ATM Balancing, replenishment and monthly Cash counts.
- Processed morning branch balancing reports, and morning call back and teller corrections.
- Implemented ways to better assist the team due to large volume of foot traffic, to help them accurate balance at EOD, and work to be scanned avoiding over time.
- Assigned Mentor for South Orange County Branches
- Promoting bank products and cold calling and identifying opportunities on when to cross sell products.
Customer Service Rep II
Wells Fargo
11.2010 - 07.2013
- Knowledge of Regulations
- Handled sensitive customer personal information
- Handle incoming calls daily regarding customer that had questions regarding their auto loans, while providing effective customer service.
Relationship Banking Specialist I
Bank Of Southern California
05.2023 - Current
- Promote bank products and services, identifying opportunities to cross sell bank products.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Assist clients with transaction processing, online banking set up, stop payments, holds and opening new business or personal accounts.
- Assist in reviewing daily callback and new account callback.
- Participate in daily supervision activities of the branch including approving higher dollar amount transactions.
- Proficiency and understanding of all compliance regulations.
- Wire processing
Customer Service Representative
Sunwest Bank
08.2007 - 11.2008
- Excellent customer service and daily teller operations
- Helped Manager with monthly certifications
- Handled morning reports, and very detailed and confidential information
- Daily balance of Vault/ATM
- Worked with national and international wires, back office reports, and handled large amounts cash
- Knowledge of all bank regulations.
Financial Services Representative
Kauai Community F.C.U
08.2004 - 11.2005
- Work in Member Services where I Opened /Closed Accounts
- Daily Teller operations, handled large amount of cash
- Fast Paced environment
- Knowledge Bank Regulations
- Provided excellent customer service in all stations.
Education
High School Diploma -
Fountain Valley
Graphic Design
Westwood College
Anaheim, CA Skills
- Banking Regulations Compliance, procedures, adaptability in process (eg OFAC, CIP Program, Anti-Money Laundering)
- Organizational Skills and Attention to Detail
- Time Management Competence and Multitasking Abilities
- Confidentiality Maintenance, Professionalism and Integrity
- Data Entry Accuracy and Information verification
- Problem Solving Aptitude and Analytical Thinking
- Teamwork and Collaboration and Conflict Resolution Techniques
- Punctual and dependable and Strong work Ethic
- Skilled at working independently and collaboratively while maintaining an activate awareness on what is necessary of me at that specific time
Languages
Bilingual (Spanish)
Programs
- Navigator/Teller Insight
- Platform and Web Director
- Wire Exchange and Wells Fargo
- Lexis Nexis Bridger
- FIS - IBS Insight
Timeline
Relationship Banking Specialist I
Bank Of Southern California
05.2023 - Current
Loan Assistant
Pacific Western Bank
03.2022 - 05.2023
Branch Ops Specialist / HOA
Pacific Western Bank
03.2019 - 03.2022
Sr. Quality Control Analyst
Opus Bank
08.2013 - 11.2018
Customer Service Rep II
Wells Fargo
11.2010 - 07.2013
Customer Service Representative
Sunwest Bank
08.2007 - 11.2008
Financial Services Representative
Kauai Community F.C.U
08.2004 - 11.2005
Wire Transfer Specialist
Opus Bank
Sr. Client Experience Professional
Opus Bank
High School Diploma -
Fountain Valley
Graphic Design
Westwood College
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