Vivian Ramsey
Murphy,TX
Summary
Well-qualified and dedicated Leasing Manager focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
6
6
years of professional experience
Work History
Leasing Manager- Lease-Up
Integrated Real Estate Group
06.2023 - Current
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts with a 45% closing ratio.
- Mastered LITCH understanding along with Market applications.
- Collected, completed, and processed lease applications with 100% accuracy.
- Monitored performance of individual leasing agents and coached on successful strategies, proving to increase closing rations by 15%
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution with 100% daily completion rate.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Developed and implemented tactical marketing plans, increasing projected revenue by 5%
- Created, coordinated and engaged in marketing campaigns, boosting social media engagement by 115% in 6 months
- Generated leads through cold calls and referrals with a 95% prospect conversion rate.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Area Leasing Specialist
Windsor Communities
07.2022 - 05.2023
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Showed apartments to potential tenants and answered questions regarding the community.
- Regularly inspected curb appeal of facilities to keep the property in great shape.
- Distributed and followed up on tenant renewal notices.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Invited 100% of prospects to fill out an application upon completion of the property tour.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Monitored the performance of individual leasing agents and coached on successful strategies.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Kept meticulous records of correspondence between management and tenants.
- Attended staff meetings and took extensive notes to share with the property manager.
- Developed and implemented resident activities and identified problem vacancies.
Leasing Consultant
Weidner Apartment Homes Texas
07.2021 - 07.2022
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution leading to follow up averages of 100%.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates of 30% or higher.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation leading to resident retention rates of over 85%.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Leasing Consultant
Berkshire Residential Investments
05.2020 - 07.2021
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Tour vacant apartments while thoroughly explaining pricing, availability, and lease terms, process rental applications and negotiate lease renewals
- Preserve favorable relations with existing tenants, successfully market properties, and screen prospective occupants
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Generate leases, complete appropriate paperwork, and input information in Yardi CRM system timely and accurately
- Maintained 30-40% closing ratio as well as averaging around 95% on all shops
- Awarded certificate of recognition for a year of dedicated service in May of 2021.
Leasing
US Residential Group
06.2018 - 11.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution leading to follow up averages of 100%.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation leading to resident retention rates of over 80%.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Verified tenant incomes and other information before accepting lease applications
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Education
Certificate - Hospitality Management
El Centro College
Dallas, TX05.2023
High School Diploma -
LD Bell High School
Hurst, TX05.2017
Skills
- Administrative Leadership
- Client Relations
- Vacancy Marketing
- Performance Assessment
- Personnel Management
- Relationship Building
- Team Building
- Social Media Engagement
- Critical Thinking
- Complex Problem Solving
Accomplishments
- Collaborated with team of 5 in the development of a new outreach marketing plan.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded numerous leasing achievements for surpassing leasing goals.
Timeline
Leasing Manager- Lease-Up
Integrated Real Estate Group
06.2023 - Current
Area Leasing Specialist
Windsor Communities
07.2022 - 05.2023
Leasing Consultant
Weidner Apartment Homes Texas
07.2021 - 07.2022
Leasing Consultant
Berkshire Residential Investments
05.2020 - 07.2021
Leasing
US Residential Group
06.2018 - 11.2019
Certificate - Hospitality Management
El Centro College
High School Diploma -
LD Bell High School
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