Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Vivian Regalado Perez

Clewiston,FL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Best Western Hotel of Clewiston
Clewiston , Florida
07.2007 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Designed sales and service strategies to improve revenue and retention.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.

Assistant Front Desk Manager

Holiday Inn Express hotel and Suites of Clewiston
Clewiston, Florida
12.2006 - 07.2007
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Ensured that all security procedures were followed according to company policy.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
  • Verified identification and credit card information of guests prior to check-in.
  • Processed reservations made via telephone, fax, email or online travel sites.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Responded promptly to emails from guests concerning their stay at the hotel.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Updated room availability status for front office system and property management software system.
  • Maintained accurate records of guest accounts using computerized systems.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Skills

  • Service Quality Improvement
  • Sales
  • Contract Negotiations
  • Vendor Sourcing
  • Customer Relationship Management
  • Staff Supervision
  • Expense Control
  • Customer Retention
  • Schedule Management
  • Project Management
  • Workflow Planning
  • PC Competent
  • Performance Evaluations
  • Risk Management
  • Client Relations
  • Team Player
  • Labor Cost Controls
  • Customer Relations
  • Bilingual
  • Problem Resolution
  • Cross-Cultural Communications
  • Purchasing and planning
  • Relationship Building
  • Communication Skills
  • Organizational Development
  • Networking abilities
  • Community Outreach

Affiliations

BOARD MEMEBER FOR THE TOURISM DEVELOPEMENT COUNCIL IN HENDRY COUNTY FOR OVER 10 YEARS

STATE OF FLORIDA NOTARY PUBLIC

Accomplishments

  • BEST WESTERN CORPORATE CHAIRWOMANS AWARD '

Certification

  • KITCHEN MANAGER TILL MAY 2025 (FLORIDA STATE)

Languages

English
Professional
Spanish
Professional

Timeline

General Manager

Best Western Hotel of Clewiston
07.2007 - Current

Assistant Front Desk Manager

Holiday Inn Express hotel and Suites of Clewiston
12.2006 - 07.2007

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Vivian Regalado Perez