Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of any fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Hi, I’m
Vivian Rios
Daphne,AL
Summary
Overview
2
years of professional experience
Work History
City of DaphneDaphne, AL
Administrative Assistant
03.2023 - 05.2023
Job overview
- Answered phone calls and emails to provide information, and directed customers to the appropriate department or employees.
- Pleasantly welcomed visitors and maintained front reception desk in an organized manner.
- Responded to customer issues to provide resolution.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Managed physical and digital files, monitored spreadsheets and updated any archived documents.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Moskowitz Dermatology Oviedo, FL
Medical Records Clerk
05.2022 - 01.2023
Job overview
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Scanned and validated medical records for upload.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Processed and invoiced records requests from patients, providers and third parties.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Purged outdated files.
- Maintained positive working relationship with fellow staff and management.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Handled incoming calls and directed callers to appropriate department or employee.
EARTHWORKSGeneva, FL
Nanny
11.2020 - 01.2023
Job overview
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided safe transportation to and from activities and events.
- Interacted positively with children to promote mental and emotional development.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
BootBarnOrlando, FL
Retail Sales Associate
10.2021 - 02.2022
Job overview
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Oviedo High SchoolOviedo, FL
High School Diploma
05.2021
University Overview
- Career Technical Education Award (CTE)
- 3.6 GPA
Penn Foster CollegeScottsdale, AZ
Some College (No Degree) from Interior Design/Construction
University Overview
Skills
- Report Analysis
- Document Retrieval
- Back Office Operations
- Types 40 WPM
- PC Proficient
- Recordkeeping and Bookkeeping
- Data Entry
- Appointment Scheduling
- Attention to Detail
- Time Management
- Clerical Functions
- Verbal and Written Communication
- Medical Terminology
- Patient Information Verification
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Customer Engagement and Support
- Strong Work Ethic
- Telephone Etiquette
- Documentation and Reporting
- Microsoft Office Suite
- Google Suites
- Decision Making
- Complex Problem Solving
- Information Sourcing
- Client Relations
- Doctor Communication
- Organizing and Categorizing
- Mail Sorting and Distribution
- Creative Thinking
- Multitasking and Prioritization
- Flexible and Adaptable
- Reliable and Punctual
References
References
- Katy Bailey (Former Employer/Mentor): 407-832-4796
- Kimberly Simmons (Former Employer): 251-620-1501
Timeline
Administrative Assistant
City of Daphne
03.2023 - 05.2023
Medical Records Clerk
Moskowitz Dermatology
05.2022 - 01.2023
Retail Sales Associate
BootBarn
10.2021 - 02.2022
Nanny
EARTHWORKS
11.2020 - 01.2023
Oviedo High School
High School Diploma
Penn Foster College
Some College (No Degree) from Interior Design/Construction
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