VIVIAN RODRIGUEZ
Georgetown
Summary
My goal is to join an employer that I can contribute to significantly with my experience and commitment.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Knowledgeable manager with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Overview
17
17
years of professional experience
Work History
Regional Manager
Texas Liver Institute
Austin, TX
03.2023 - Current
- Partner with HR to clearly define job descriptions, required skills, and qualifications for positions.
- Post job openings on platforms like Indeed to attract candidates.
- Oversee new hire paperwork submission and onboarding processes.
- Collaborate closely with HR to streamline recruitment, provide culture and job details, and deliver timely feedback.
- Monitor and train new hires to ensure adherence to clinic practices and protocols.
- Manage day-to-day activities across multiple clinic locations (Corpus, Laredo, NIW, Austin) including patient scheduling, clinic flow, and resolving operational problems.
- Ensure compliance with healthcare regulations, clinic policies, and best practices.
- Coordinate with medical and administrative staff to facilitate smooth clinic operations.
- Manage inventory of medical and office supplies.
- Facilitate effective communication among staff, physicians, and patients for enhanced clinic operations.
- Respond timely to clinical and operational concerns.
- Manage daily emails including staff assignments for regional clinics.
- Assist the director with optimizing the providers templates schedules
- Assist the director with additional functions as needed and travel to regional clinics for on-site management
- Assist upset patients and referring providers effectively.
- Obtain positive online reviews (e.g., Google reviews) to boost clinic reputation.
- Monitor front desk, back office, referrals, authorizations, and scheduling operations continuously
Medical Assistant –Supervisor
Capitol Pain Institute
Austin, Tx
05.2018 - 03.2023
- Greet PatientsCommunication and Coordination
- Triage: obtain patient’s vitals, H&P, verify current medications
- E-fax letters, referral and orders to other providers, request reports/medical records when needed
- Schedule all appointments to include procedures (over view provider schedules)
- Assist MD in procedures
- Keep exam rooms clean and stocked
- Discuss pre-op and post-op instructions with patients
- Scribe and code for MD
- Order medical supplies as needed
- Pharmacy phone calls and other office duties
- Help co-workers as well as assist with all other office duties as necessary
- Knowledge of EMR-Chart logic and Health fusion
- Staff Management and Development
- 512-467-7246
Medical Assistant –Lead
Spine & Joint Pain Specialist
San Antonio, TX
08.2016 - 04.2018
- Greet Patients
- Triage: obtain patient’s vitals, H&P, verify current medications
- E-fax letters to other providers, request reports/medical records when needed
- Schedule all appointments to include procedures
- Assist MD in procedures
- Keep exam rooms clean and stocked
- Discuss pre-op instructions with patients
- Scribe for MD
- Order medical supplies as needed
- Pharmacy phone calls and other office duties
- Help co-workers as well as assist with all other office duties as necessary
- Knowledge of EMR-Chart logic and Health fusion
- 210-541-0700
Medical Assistant
Ear Medical Group
San Antonio, TX
12.2014 - 08.2016
- Triage: obtain patient’s vitals, H&P, Verify current medications
- Assist MD with Minor office procedures
- Schedule all appointments to include surgeries
- Discuss pre-op instructions with patients
- Obtain prescription authorizations
- E-fax letters to other providers, request/medical records when needed
- Pharmacy phone calls and other office duties asked of me
- Answer multiple phone lines
- Data entry into EMR system
- Check correspondence and faxes
- Help co-workers as well other MD in other departments
- Order medical supplies as needed
- Keep exam rooms clean and stocked
- 210-614-6070
Front office Supervisor
UltraVision Dr. Tomy Starck, MD
San Antonio, TX
06.2012 - 11.2014
- Supervising front office staff to include phone operator
- Check in and check out functions
- Posting daily charges and copays/coinsurance collected
- Insurance verifications functions
- Supported collecting all appropriate demographics and insurance information at time of appointments to ensure appropriate benefits and that we were participating providers
- Assisted in calling patient to inform them of insurance benefits and any out of pocket expenses that were patient responsibility.
- Assisted surgery scheduler to post in our electronic billing system the surgery charges and ensure we had correct modifiers needed for optimal payment from insurance.
- Responsible for balancing day end to ensure all charges were posted, that patients payments were posted correctly, and that are cash, checks, and credit cards balance at day end.
- Supported front desk to provide exemplary customer service to our patients at all times.
- Assisted the operations Manager and CFO with any additional duties as needed that could include reports, patient tracking, or other tasks as needed.
- 210-308-5550
Cancer Care OBGYN, Oncology
San Antonio, TX
05.2009 - 02.2012
- Greet Patients
- Triage: vitals signs, H&P, verify current medications
- Verify Insurance benefits, obtain authorizations and/or pre-certifications, as needed
- Answer multiple phones
- Check-out patient and collect co-pays
- Phone in pharmacy prescriptions
- Compile daily close reports via MOMS
- Schedule all appointments include surgeries
- Discuss pre-op instructions with patients
- Check MD correspondence and faxes
- Keep exam rooms clean and stocked
- Order medical supplies as needed
- Assist Nurse: with chemo, prepare medication bags, Assist with administer IV’s
- Medical Records: Retrieve surgery reports, dictations.
- Assist MD emails
- Dr. Fred Massey
Education
Nursing Program Prerequisites
San Antonio Community College
01.2010
Diploma - Medical Assistant Program
Career Centers of El Paso
El Paso, Texas01.2005
G.E.D Program - undefined
El Paso Community College
01.2003
Skills
- Vitals Signs
- EKG’s
- Venipuncture
- CPR Certified
- Injections
- Microbiology
- Urinalysis
- Hematology
- Medical Terminology
- Prepare Medications
- Visual Acuity Test
- Physiology
- Anatomy
- Communications skills
- Telephone etiquette
- Type 55 wpm
- Pharmacology
- Transcription
- Customer Service
- Medical Records
- Collection Procedure
- Medical law & ethics
- Dictation
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Goals and performance
Languages
Spanish
English
Timeline
Regional Manager
Texas Liver Institute
03.2023 - Current
Medical Assistant –Supervisor
Capitol Pain Institute
05.2018 - 03.2023
Medical Assistant –Lead
Spine & Joint Pain Specialist
08.2016 - 04.2018
Medical Assistant
Ear Medical Group
12.2014 - 08.2016
Front office Supervisor
UltraVision Dr. Tomy Starck, MD
06.2012 - 11.2014
Cancer Care OBGYN, Oncology
05.2009 - 02.2012
Diploma - Medical Assistant Program
Career Centers of El Paso
G.E.D Program - undefined
El Paso Community College
Nursing Program Prerequisites
San Antonio Community College