Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Certification
Languages
Timeline
Generic

Vivian Salvador

Charleston,SC

Summary

Enthusiastic Assistant offers background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Coordinator

IPD Company LLC
08.2024 - 03.2025
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.

Office Assistant

Marinda
05.2019 - 07.2021
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Organized personal tasks to free up executive to handle professional matters.
  • Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Produced timely and accurate status updates and routine inquiry letters.

Call Center Agent

Your Answer Solutions
11.2018 - 05.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.

Pet Groomer Apprentice

Poochies Grooming Salon
11.2015 - 09.2016
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Server

Fox And Hound Bar And Grill
07.2012 - 06.2014
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Education

High School Diploma -

Alton High School
05.2011

Skills

  • Proofreading
  • Report writing
  • Mail management
  • Skilled in Excel and Word
  • Administrative duties
  • Schedule and calendar management
  • Document control
  • Support services
  • Fluent in Spanish
  • Documentation management
  • Attention to detail
  • Customer service
  • Team leadership
  • Schedule management
  • Risk analysis and management
  • Conflict resolution
  • Multiple priorities management
  • Event planning and execution
  • Training and development
  • Deadline adherence
  • Spreadsheet tracking

Accomplishments

  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved daily and weekly document control by supervising the supervisors reports with accuracy and efficiency.

Education and Training

other

Certification

OSHA 10 Certification with Click Safety 12-30-2024

Languages

Spanish
Full Professional

Timeline

Project Coordinator

IPD Company LLC
08.2024 - 03.2025

Office Assistant

Marinda
05.2019 - 07.2021

Call Center Agent

Your Answer Solutions
11.2018 - 05.2019

Pet Groomer Apprentice

Poochies Grooming Salon
11.2015 - 09.2016

Server

Fox And Hound Bar And Grill
07.2012 - 06.2014

High School Diploma -

Alton High School

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Vivian Salvador