Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Sasse

Newark,DE

Summary

Process driven professional with 10 years of experience and a proven knowledge of customer service, back office operations, and data entry. Aiming to leverage a growing skillset to successfully fill the desired position within the company.

Overview

6
6
years of professional experience

Work History

Bartender/Mixologist

Applebees
06.2021 - Current
  • Memorization of a myriad of recipes to adhere to professional guidelines while maintaining customer satisfaction
  • Managed a small team of servers, bartenders, and hosts in a fast-paced environment ensuring all meals and beverages were delivered in a timely manner
  • Coordinated wait times and seat arrangements in order to uphold health and safety standards in tandem with guest experience
  • Utilized a computer system to accurately handle cash and credit transactions
  • Performed closing and opening duties
  • Checked customer identification
  • Answered phone lines and completed to-go orders to customer satisfaction
  • Championed guest relation policies to highest professional standard

Auto Detailer

Carmax
11.2019 - 11.2020
  • Complete cosmetic inspections of vehicles, noting what's needed to transform them into cars we can be proud of and our customers will love
  • Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order, perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new
  • Follow and promote CarMax's high standards of safety, cleanliness and organization

Supervisor

Wawa Inc
04.2018 - 11.2019
  • Respond to and resolve customer inquiries in a courteous and timely manner and solicit customer feedback and input.
  • Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
  • Provide direction, motivation, and coaching for associates during the shift.
  • Recognize associates and celebrate accomplishments.
  • Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
  • Administrate check-in of external and internal vendors according to corporate procedures.
  • Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards

Cashier

Buffalo Wild Wings
01.2018 - 04.2018
  • Take orders from patrons for food or beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Inform customers of daily specials.

Education

High School Diploma -

Caesar Rodney High School
Camden, DE
06.2017

Skills

  • Microsoft Office
  • Basic accounting
  • Account Management
  • Food Preparation
  • Suggestive Selling
  • Food Service

Timeline

Bartender/Mixologist

Applebees
06.2021 - Current

Auto Detailer

Carmax
11.2019 - 11.2020

Supervisor

Wawa Inc
04.2018 - 11.2019

Cashier

Buffalo Wild Wings
01.2018 - 04.2018

High School Diploma -

Caesar Rodney High School

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Vivian Sasse