Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Vivian Scarlet

Amelia,Ohio

Summary

Experienced with handling customer interactions and resolving issues in fast paced environments. Able to prioritize and execute on various responsibilities. Utilized communication and empathy to build strong customer relationships. Determined to provide a comprehensive and knowledgeable experience to ensure complete customer satisfaction. On off time, thorough and passionate about ensuring proper care and comfort of own hamster through research and interaction.

Overview

9
9
years of professional experience

Work History

Pharmacy Services Advocate

RDI Marketing
09.2024 - 06.2025
  • Worked in a High Volume Call Center assisting 70+ members/day with prescription and mail order pharmacy needs
  • Delivered friendly service and offered expert support in every interaction, often de-escalating tense situations.
  • Trained incoming advocates in effective callflow and use of proprietary software to best assist members

Service Champion

Taco Bell
05.2020 - 09.2024
  • May 2020 to May 2021 and April 2024 to September 2024
  • Provided exceptional customer service by resolving inquiries and complaints efficiently.
  • Cross-trained to handle customer interaction/register sales, product knowledge and preparation, and maintaining cleanliness of store.
  • Trained new team members on company policies and service standards to enhance performance.

Front Desk Receptionist

Robert Half
06.2023 - 04.2024
  • Regularly de-escalated tense situations in front desk setting through understanding and friendliness
  • Handled incoming phone calls, accurately resolved inquiries and transfers
  • Ensured the proper care and transportation of 400+ students daily

Compliance Specialist

GoPuff
05.2021 - 05.2023
  • Processed and contacted 500+ applicants per week for recruitment and onboarding.
  • Resolved 200+ cases of employees breaking compliance protocol.
  • Communicated directly with employees to de-escalate complaints and resolve inquiries.

Executive Assistant/Tutor

Philly Tutors
08.2016 - 12.2018
  • Managed CEO’s Accounts Receivable and Payable
  • Tutored math students, maintained client communications.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Education

High School Diploma -

Constitution High School
06.2017

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Product Knowledge
  • Multitasking
  • Self-Starting
  • Conflict Resolution
  • Complaint Handling
  • Client Relations
  • Call Center Operations

Timeline

Pharmacy Services Advocate

RDI Marketing
09.2024 - 06.2025

Front Desk Receptionist

Robert Half
06.2023 - 04.2024

Compliance Specialist

GoPuff
05.2021 - 05.2023

Service Champion

Taco Bell
05.2020 - 09.2024

Executive Assistant/Tutor

Philly Tutors
08.2016 - 12.2018

High School Diploma -

Constitution High School

References

Supplied upon request.

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