Vivian Scoto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Live In Care Giver
IHHS
05.2013 - 03.2024
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
Tutor/Operations Assistant
Behavioral & Educational Strategies Training
07.2011 - 05.2013
- Acquire, distribute and store supplies
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Maintained Client files and programming materials.
Prestige Consultant
Ulta Beauty
05.2011 - 04.2012
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Demonstrate and sell hair care products and cosmetics.
Assistant Manager/Manager/Makeup Artist
Mac Cosmetics
09.2001 - 07.2011
- Managed up to 24 employees that included doing the following duties: Hiring, Disciplinary action, Schedules, Inventory, Projected Sales Growth, Staff Motivator, Etc
- Assisted in opening new locations and helped train new managers and employees.
Customer Service Manager/Sales
Jungle Heat Tanning/Fitness Choice
01.1999 - 02.2002
- Trained employees in Sales and Customer Service Techniques
- Increased customer retention by organizing and implementing customer appreciation nights for members.
Sales/Front Desk/Assistant Manager
Living Well Lady
07.1995 - 01.1999
- Managed Front Desk, Signed up new members
- Trained new members on how to use the basic equipment in the facility, gave tours and provided orientations to new members.
Education
No Degree - Esthetician
Adrian's Beauty College
Modesto, CAHigh School Diploma -
Grace Davis High School
Modesto, CA06.1996
Skills
- Problem-Solving
- Excellent time management skills
- Adherence to high customer service standards
- Conflict resolution techniques
- Positive and Constructive Feedback
- Deadline-oriented
- Product Knowledge
Timeline
Live In Care Giver
IHHS
05.2013 - 03.2024
Tutor/Operations Assistant
Behavioral & Educational Strategies Training
07.2011 - 05.2013
Prestige Consultant
Ulta Beauty
05.2011 - 04.2012
Assistant Manager/Manager/Makeup Artist
Mac Cosmetics
09.2001 - 07.2011
Customer Service Manager/Sales
Jungle Heat Tanning/Fitness Choice
01.1999 - 02.2002
Sales/Front Desk/Assistant Manager
Living Well Lady
07.1995 - 01.1999
No Degree - Esthetician
Adrian's Beauty College
High School Diploma -
Grace Davis High School
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