Vivian Smelley
Oklahoma City,OK
Summary
Dynamic HR/Administrative professional with a proven track record at DAV-Force, Inc., excelling in maintaining meticulous files and enhancing employee onboarding processes. Adept at leveraging administrative skills and computer literacy to streamline operations. Recognized for outstanding customer service and teamwork, significantly improving HR policies and procedures.
Overview
11
11
years of professional experience
Work History
HR / Administrative Assistant
DAV-Force, Inc.
Norman, OK
05.2020 - Current
- Greeted and received in office inquiries and deliveries.
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout hiring process.
- Created, maintained and archived physical and electronic personnel files.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
Student Employee
Oklahoma City Community College
Oklahoma City, OK
01.2020 - 05.2020
- Receiving Complaints of facility issues and relaying that information via radio or phone to various maintenance personnel.
- Receiving office phone calls, transcribing messages and relaying them to the appropriate personnel.
- Receive, process and input invoices and utility bills into system before forwarding them onto accounts payable.
- Input trouble tickets in a commonly used systems for maintenance and custodial reference.
- (During quarantine) Receiving students according to health guidelines before allowing them access to the computer lab.
- (During quarantine) Sanitized computers and ensured that students maintained distancing while using computers.
HR / Administrative Assistant
DAV-Force, Inc.
Norman, OK
12.2017 - 10.2019
- Sent out, received and processed employment offer letters and packets.
- Maintained two excel spreadsheets, listing all current, past and prospective employees, their employment information and employee ID #.
- Stored various company documents for future reference and assisted in the maintaining, updating and archiving company documents.
- Processed incoming and outgoing mail.
- Maintained office equipment, spaces and inventory.
- Maintain a clean workspace for the entire office
Personnel Specialist
U.S. Navy
Oklahoma City, OK
03.2014 - 07.2017
- Managed approximately 600 files for military personnel ensuring that their information was correctly created, maintained and updated.
- When personnel transferred or separated, their files were pulled, packaged and distributed the next destination.
- Processed and tracked attendance and pay of military service members.
- Instructions, Policies and Procedure
- Consistently read and acted according to established policies and procedure governing every aspect of daily duties and tasks. If any discrepancies arose, higher echelons were contacted for clarification and confirmation.
- Briefed the Chain of Command on a weekly and monthly basis about the daily operations of the department. This included tracking and reporting staff vacation days to the commanding officer on a monthly visit.
- Sent a monthly report to higher echelons on the command's past and future endeavors in community outreach, major command functions, and VIP visits.
- Generated, reviewed and distributed throughout the command 35 reports for information, accuracy and discrepancy resolution on a weekly and monthly basis.
- Customer Service
- Professionally addressed questions and concerns of military service members via phone calls, emails and face-to-face interactions.
- Utilized 10 different systems in order to assist my customers with personal issues and discrepancies.
- Investigated system issues, utilizing experience and the system helpdesk to arrive at a solid answer for my customers.
- Drafted correspondence regarding scheduling changes, name changes, retirement and separations, etc. before being routed for signature and distributed to the proper organizations.
- Controlled the paperwork and check-in process for new service members arriving from their vocational school.
- Ensured they scheduled and attended their appointment with local Personnel Support Detachment in order for them to be properly discharged from active duty and later gained as a military Reservist.
- Worked with other organizations to ensure each new member's information wa input into the system accurately and in a timely manner so that each member could be properly scheduled and paid for their monthly and yearly assignments.
Education
High School Diploma -
Wilbur D. Mills High School
Little Rock, AR05.2003
Skills
- Scheduling
- Maintaining files
- Team Player
- Administrative Skills
- Computer Literacy
- Record preparation
- Human Resources Support
- Employee Onboarding
- Customer Service
Timeline
HR / Administrative Assistant
DAV-Force, Inc.
05.2020 - Current
Student Employee
Oklahoma City Community College
01.2020 - 05.2020
HR / Administrative Assistant
DAV-Force, Inc.
12.2017 - 10.2019
Personnel Specialist
U.S. Navy
03.2014 - 07.2017
High School Diploma -
Wilbur D. Mills High School